Oracle 1Z0-1034-21 : Oracle B2C Service Integration and Development 2021 Implementation Essentials

1Z0-1034-21 real exams

Exam Code: 1Z0-1034-21

Exam Name: Oracle B2C Service Integration and Development 2021 Implementation Essentials

Updated: Aug 31, 2026

Q & A: 56 Questions and Answers

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Oracle 1Z0-1034-21 Exam Syllabus Topics:

SectionObjectives
Topic 1: Development and Scripting- B2C Service scripting and APIs
  • 1. Client-side and server-side extensions
    • 2. Connect PHP / APIs usage concepts
      • 3. RightNow Object Query Language (ROQL)
        Topic 2: Security and Access Control- Authentication and authorization
        • 1. SSO and identity integration concepts
          • 2. Roles and profiles
            Topic 3: Deployment and Troubleshooting- Configuration lifecycle management
            • 1. Migration between environments
              • 2. Diagnostics and logging
                Topic 4: Data Management and Customization- Data objects and schema customization
                • 1. Data relationships and constraints
                  • 2. Custom objects and fields
                    - Business rules and automation
                    • 1. Workflows and business rules engine
                      • 2. Scripts and server-side logic
                        Topic 5: B2C Service Architecture and Fundamentals- Oracle B2C Service (Service Cloud) architecture overview
                        • 1. Core components and data model
                          • 2. Agent Desktop and administrative interfaces
                            Topic 6: Integration Concepts- Integration approaches
                            • 1. Outbound messaging and event-driven integration
                              • 2. REST and SOAP web services
                                • 3. Middleware and third-party integration patterns

                                  Oracle B2C Service Integration and Development 2021 Implementation Essentials Sample Questions:

                                  Question 1

                                  Identify two statements that aretrue about system attributes.

                                  A. System attributes can be used by the Syndicated ConditionalChatLink widget.
                                  B. System attributes can be used directly by the Formlnput widget In the Customer Portal framework.
                                  C. System attributes must exist only in the COpackage.
                                  D. In the Connect PHP API, system attributes are referenced via the CustomFields . <packagename>. <attributename> syntax.


                                  Question 2

                                  A developer wants to see the SimpleSearch widget only under the answers folder pages. Which is the correct code to implement it in the standard template?
                                  A)

                                  B)

                                  C)

                                  D)

                                  E)

                                  A. Option C
                                  B. Option E
                                  C. Option A
                                  D. Option D
                                  E. Option B


                                  Question 3

                                  Which statement is true about the Knowledge API?

                                  A. A new interaction ID is automatically created as soon as an old ID expires.
                                  B. In thecustomer portal framework, each unique visit by a user is tracked through an interaction ID.
                                  C. In the customer portal framework, each unique visit by a user is tracked through the web session
                                  D. A unique interaction ID is allocated for each unique user and can be reused by the users for multiple visits forthe duration specified by the VISIT_MAX_TIME configuration value.


                                  Question 4

                                  Your site has a custom object deployed under a package named ProductRegistration and the object is named RegisteredProduct.You are trying to create a new entry in the RegisteredProduct object from a custom model using ConnectPHP.
                                  Identify the correct code that will create the new entry in the RegisteredProduct object.
                                  A)

                                  B)

                                  C)

                                  D)

                                  A. Option C
                                  B. Option A
                                  C. Option D
                                  D. Option B


                                  Question 5

                                  You have been tasked with implementing the Syndicated ConditionalChatLinkwidget on an external page.
                                  Additionally, you want to populate a menu custom field on the chat_launch page with a specific value. The ID of the custom field that you want to populate is 54 and the ID of the desired menu item is 8.
                                  Which is the correct syntax to configure the Syndicated ConditionalChatLink widget so that the specified custom field is populated on the chat_launch page with the desired value?

                                  A. custom_fields: "{\"S4\":\"8\"}
                                  B. custom-fields: "{"54":"8"}"
                                  C. custom-fields: "54:8"
                                  D. custom_fields: "{\"8\":\"54\">


                                  Solutions:

                                  Question 1
                                  Answer: C,D
                                  Question 2
                                  Answer: B
                                  Question 3
                                  Answer: B
                                  Question 4
                                  Answer: D
                                  Question 5
                                  Answer: D

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