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The Beryl Institute CPXP Exam Syllabus Topics:

The Beryl Institute Certified Patient Experience Professional Sample Questions:

Question 1

Which is a fundamental rule to follow when creating data illustrations?

A. Use plenty of text and special graphing features in order to clearly communicate to the reader.
B. Maintain a ratio of 1:2 between the vertical and horizontal axes.
C. Accompany the graph with a brief narrative description.
D. Label everything appropriately so that the reader does not misinterpret the data.

Question 2

What would be included as part of a central process when applying Lean principles to health care?

A. Value stream mapping
B. Experience diagramming
C. Community interviewing
D. Mystery shopping

Question 3

Which option represents the use of Lean principles?

A. Going to "Gemba" to observe the current process
B. Including patients in daily bedside rounds
C. Adding steps into a process to better define it
D. Writing a strategic plan based on patient and family values

Question 4

Which of the following BEST leads to higher levels of treatment adherence?

A. Spending time addressing patients ' concerns and discussing management of their health conditions
B. Scheduling timely follow-up appointments
C. Coordinating discharge planning with all team members
D. Providing written information specific to patients ' health conditions and allowing time for questions

Question 5

Which of the following is an identified barrier to care for those in marginalized populations?

A. Ease of access
B. Poor communication
C. Fear of stigma
D. Lack of community partnerships

Solutions: