Novell 050-658 : Service and support

050-658 real exams

Exam Code: 050-658

Exam Name: Service and support

Updated: Oct 01, 2026

Q & A: 174 Questions and Answers

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Novell 050-658 Exam Syllabus Topics:

SectionObjectives
Network and System Support- Network Services
  • 1. NetWare network services
  • 2. Printing services troubleshooting
  • 3. Application connectivity issues
- Workstation Support
  • 1. Hardware and software diagnostics
  • 2. Client configuration issues
Troubleshooting Methodology- Problem Identification and Analysis
  • 1. Assess and define the problem
  • 2. Identify possible causes
  • 3. Collect user and system information
- Problem Resolution
  • 1. Confirm that the issue does not recur
  • 2. Verify the solution
  • 3. Eliminate potential causes systematically
Service and Support Processes- Documentation
  • 1. Maintain support logs
  • 2. Record problems and resolutions
- Customer Communication
  • 1. Explain problems and solutions to users
  • 2. Provide post-resolution assistance

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