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Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

A) You can define the workflow to run when certain fields of the SRobject are changed.
B) You can generate tasks for the SR object from the workflow.
C) You can modify the workflow to update field values within the SR object.
D) You will be required to code any new workflow actions in Groovy.
E) You can send an e-mail notification to specified recipients.
F) You must make the changes using the Page Composer tool.

2. Identify two correct options about Application Composer, as the primary web-based tool within Engagement Cloud used to modify standard and custom objects.

A) It requires proper permissions to use the tools and additional permissions to edit the desired object.
B) It allows edits to dashboard pages.
C) It requires the use of a sandbox to modify the fieldsassociated with standard and custom objects.
D) In includes a preview option for all standard and custom object pages.

3. Your customer is asking for amodification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

A) Manage Service Request Queue
B) Manage Service Request Categories
C) Manage Service Request Status Values
D) Manage Service Request Severities
E) Manage Service Request Products
F) Manage Service Request Resolutions

4. Which statement is correct when describing the process of adding assignment rules from Service Setup?

A) Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.
B) Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
C) Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
D) Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

5. Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A) Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
B) Choose all optional result columns.
C) Do not choose any optional criteria columns.
D) Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.

Solutions: