Oracle 1Z0-1064-26 : Oracle Fusion Service 2026 Implementation Professional

1Z0-1064-26 real exams

Exam Code: 1Z0-1064-26

Exam Name: Oracle Fusion Service 2026 Implementation Professional

Updated: Sep 27, 2026

Q & A: 79 Questions and Answers

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Oracle 1Z0-1064-26 Exam Syllabus Topics:

SectionWeightObjectives
Fusion Service Overview and Setup15%- Service configuration basics
- Security model, roles and access control
- Functional Setup Manager (FSM) usage
Customization, Productivity and Analytics10%- Application Composer and extensions
- SmartText, hotkeys and audit features
- OTBI reporting and integration basics
Knowledge Management15%- Article management and access
- Knowledge base setup and configuration
Omnichannel Communications15%- Work routing and queue setup
- Email, chat and CTI configuration
- Media toolbar and agent notifications
Digital Customer Service (DCS)20%- DCS architecture and deployment
- Authentication, profiles and security
- Themes, templates and page customization
Service Request Management25%- Service catalog and entitlements
- SR creation, lifecycle and processing
- Milestones and action plans
- SR categories, assignment rules and routing

Oracle Fusion Service 2026 Implementation Professional Sample Questions:

Question #1

Which four statements are correct about hotkeys for Action Commands?

  • A. They allow a user to copy a service request.
  • B. They allow a user to forward a service request.
  • C. They can all be modified.
  • D. They allow a user to escalate a service request.
  • E. They have default values.
  • F. They can be assigned to a custom action script.
Reveal Solution  Discussion  0

Correct Answer: B,C,D,E  🗳️

Question #2

When creating localized Digital Customer Service applications, in which order would you perform the following steps?
1. Update the English message as needed for your DCS application.
2. Export the English language message bundle.
3. Translate the English message bundle to all desired languages.
4. Import translated message bundles.

  • A. 2,4,3,1
  • B. 1,2,3,4
  • C. 1,3,2,4
  • D. 3,2,4,1
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #3

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

  • A. allows the display of a product hierarchy specifically for service purposes
  • B. allows you to use the same product hierarchy as sales
  • C. requires less work and effort
  • D. allows use of a simpler hierarchy
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #4

Identify two correct statements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

  • A. DCS is a visual development tool for creating applications in VBCS.
  • B. DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
  • C. VBCS is a visual development tool for creating applications in DCS.
  • D. DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
Reveal Solution  Discussion  0

Correct Answer: B,C  🗳️

Question #5

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

  • A. Change the section identified with Status = New
  • B. In Advanced Search, save and select the "Set as Default" box.
  • C. Click the Show Advanced Search icon.
  • D. In Advanced Search, confirm Record Set = Assigned to Me.
  • E. In Advanced Search, Add Channel Type = Web.
  • F. In Advanced Search, select Action > Update.
Reveal Solution  Discussion  0

Correct Answer: A,B,C,D,E  🗳️

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