Oracle 1z0-981 : Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

1z0-981 real exams

Exam Code: 1z0-981

Exam Name: Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials

Updated: Aug 28, 2026

Q & A: 73 Questions and Answers

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Oracle 1z0-981 Exam Syllabus Topics:

SectionWeightObjectives
Core Business Objects and Customization20%- Custom objects, fields, and workspaces
- Incidents, contacts, and organizations
- Variables, standard text, and templates
Initial Setup and Configuration20%- Queues, routing, and assignment rules
- User administration and profiles
- Global settings and message bases
Reporting, Analytics, and Integration15%- Desktop and third-party integrations
- Creating and customizing reports
- Connect SOAP and REST web services
Automation and Process Models15%- Agent guidance and assistance tools
- Custom Process Models (CPM)
- Business rules and workflows
Oracle Cross-Channel Contact Center Cloud Overview15%- Architecture and core components
- Service Console and Agent Desktop
Knowledge Advanced and Chat Integration15%- Engagement Cloud integration
- Chat and co-browse setup
- Knowledge base configuration

Oracle Cross-Channel Contact Center Cloud 2017 Implementation Essentials Sample Questions:

Question 1

Which three statements are true about headers of custom process models?

A. They list only the events that are supported by the code implementation.
B. The header section is always commented.
C. They contain standard objects only.
D. The header section needs to be uncommented during testing.
E. The/QDntain the version number of the Connect Common Object Model.
F. They contain the version number of the PHP script.
G. They contain all possible events with the objects.


Question 2

Which three statements are true about navigation sets?

A. Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.
B. Using navigation sets, you can define what new objects can be created by using the File menu.
C. Using navigation sets, you can configure which quick search reports can be seen.
D. The same navigation set can be set for different interfaces.
E. Using navigation sets, you can configure whether to show the Home navigation pane or not.
F. Using navigation sets, you can define what quick links can be seen when navigating File > Link.


Question 3

Which two statements are true about safe mode in relation to add-ins?

A. It is enabled automatically if the previous shutdown of the agent desktop application did not happen normally.
B. It allows an agent desktop to log in to the application with local add-in files.
C. It is a setting that must be enabled at the interface level.
D. It allows an agent desktop to log in to the application without any add-ins.
E. It is a profile setting that must be enabled for a profile.


Question 4

Which two are non-CRUD operations?

A. CSVTableSet = Binding.QueryCSV(string Query, int PageSize, string Delimiter, bool
B. CSVTableSet results = RunAnalyticsReport(AnalyticsReport ReportObject, int Limit, int Start, string Delimiter, bool ReturnRawResult, bool DisableMTOM, out byte[] FileData);
C. ReturnRawResult, bool DisableMTOM, out byte[] FileData);
RNObject[] rnObjects = _client.Get(clientlnfoHeader, objects, options);
D. UpdateResponseMsg = Binding.Update(RNObject[] Objects, UpdateProcessingOptions ProcessingOptions);
E. ResetContactPasswordResponseMsg = Binding.ResetContactPassword(ID ContactID);
F. RNObject[] = Binding.Create(RNObject[] Objects, CreateProcessingOptions Options);


Question 5

The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A. Because the system default is 15 minutes, it cannot be changed.
B. You can change the default value to 60 minutes by using File > Options > Session Expiration.
C. You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
D. You can change the default value to 60 minutes by using Site Configuration > Session Timeout.


Solutions:

Question 1
Answer: A,B,C
Question 2
Answer: C,D,E
Question 3
Answer: A,B
Question 4
Answer: A,B
Question 5
Answer: C

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