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Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:

1. A customer is installing a new Avaya Contact Center Control Manager (ACCCM) server on a Windows 2008 server and has logged in with a Domain Account. During installation the customer receives the message in the exhibit. Which file is being written that is causing this error?

A) C:\install.log
B) C:\temp\accminstaller.log
C) C:\accminstaller.log
D) C:\windows\temp\accminstaller.log

2. A customer plans to integrate Avaya Contact Center Control Manager (ACCCM) with Active Directory. Which statement describes the ACCCM requirement that is mandatory for connectivity?

A) Provisioning servermust run with Administrative Domain Account.
B) Windows servermustbe 2008 R2 64-bit.
C) The ACCCM server must be a member of the domain or a trusted domain.
D) The LDAP Port must be 636.

3. You are installing the Avaya Contact Center Control Manager (ACCCM) software for a standard solution. The software will be installed on a supported server with a supported Window 2008 operating system. The customer is not using one-X Agent Administration, nor do they need access to the Visual Phone website from within the ACCCM server.
Which is an installation prerequisite?

A) Microsoft Silverlight
B) .NET Framework 4.0
C) Microsoft IIS
D) Microsoft MVC

4. What arc three advantages of the Audit Server? (Choose three.)

A) the ability to schedule delayed saves during maintenance hours
B) abilitytoprovide a Security Firewall to Avaya Contact Center Control Manager (ACCCM)
C) auditing to a single field level
D) the ability to restart the License, Provisioning, and Synchronizer services in Windowsin event of afailure
E) unlimited database entries
F) the ability to rollback the CM administration

5. A customer with Avaya Contact Center Control Manager (ACCCM) would like for their administrator to assign specific extensions to each employee. However, when the administrator tries to configure the extensions, ACCCM is automatically assigning numbers according to the dialing plan that has been provisioned.
Which change needs to be made to allow the administrator to manually assign numbers for the employee's extensions?

A) Disable the ACCCM Range Management feature in the Dialing Plan tab.
B) Delete the dialing plan extension numbers in the Range fields of the Dialing Plan tab.
C) Check the 'Do Not Sync' box in the Dialing Plan tab.
D) Enable the ACCCM In Range feature in the Dialing Plan tab.

Solutions: