Avaya 6201.1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

6201.1 real exams

Exam Code: 6201.1

Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam

Updated: Aug 10, 2026

Q & A: 55 Questions and Answers

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Avaya 6201.1 Exam Syllabus Topics:

SectionWeightObjectives
Call Routing and Vectoring20%- Skill levels and routing strategies
- Vector programming and VDN configuration
- Call treatment and queuing logic
Maintenance and Troubleshooting15%- Diagnostic tools and log analysis
- Backup, restore, and system health
- Common implementation issues and fixes
Avaya Aura Communication Manager25%- Platform architecture and licensing
- Integration with CMS
- ACD and EAS configuration
Reporting and Performance Management20%- Data verification and validation
- Agent, split, and service level metrics
- Real-time and historical reporting
Avaya Call Management System (CMS) Fundamentals20%- CMS architecture and components
- Installation and configuration
- System administration and data collection

Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:

1. Click the Exhibit button.

A customer's CMS link has been set up properly. After turning CMS on, the link does not come up. Based on the lines in /cms/pbx/acd1/spi.err, what is the cause for this issue?

A) CMS version is misconfigured on the system-parameters features form.
B) CM version is not matching CMS setup.
C) There is no network connection to CLAN.
D) CMS version is not configured an the system-parameters features farm,


2. Which Call Center package includes Expert Agent Selection (AES)?]

A) Call Center Standard
B) Call Center Introductory
C) Call Center Basic
D) Call Center Elite


3. A technician integrates the customer's network and links the CM reference between CM and CMS is greater than 24 hours.
What can be done to fix the problem?

A) Run the script /cms/install/autotime to synchronize the Communication Manager's time to the CMS
B) In. CMS, login as root and use the /cms/datesync command to sync the CMS and CM time.
C) Shutdown the CMS to the ak prompt level and adjust the BIOS time.
D) From Solaris login as root and use the date command


4. Far data to be available universally, the "measured Field in CM must be administered to which setting?

A) Measured: both
B) Measured: survivable
C) Measured: external
D) Measured: internal


5. CMS Supervisor user forgot their password.
What must he do to reset a password in CMS?

A) Log in as root and execute the password command for that user.
B) Perform a manual login from CMS Supervisor and execute the passwd command for that user.
C) Write permission to the System Setup feature and write permission to UNIX.
D) Log in as a CMS administrative user and execute the paaswd command for that user.


Solutions:

Question # 1
Answer: B
Question # 2
Answer: D
Question # 3
Answer: D
Question # 4
Answer: A
Question # 5
Answer: A

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