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Exam Code: 640-461
Exam Name: Introducing Cisco Voice and Unified Communications Administration
Updated: Jul 22, 2026
Q & A: 300 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Provide End User Support | 15% | - Phone feature operation and support - Basic user problem resolution - Call coverage and forwarding rules |
| Maintain Cisco Unified Communications Systems | 20% | - Moves, adds, changes, and deletions - System monitoring and reporting - Troubleshooting common issues |
| Configure Voice Messaging and Presence | 20% | - Presence service configuration - Voicemail and unified messaging features - Cisco Unity Connection setup and management |
| Describe Characteristics of Cisco Unified Communications Solutions | 20% | - Architecture and components of UC systems - QoS and network requirements for VoIP - Signaling and media protocols (SIP, H.323, SCCP) |
| Provision End Users and Associated Devices | 25% | - IP phone configuration and registration - User creation and management in CUCM - Dial plan and endpoint administration |
1. Refer to the exhibit.
What is the reason that Cisco Unity Connection fails to find the Cisco Unified Communications Manager user with extension 6654?
A) The user has not been synchronized with Cisco Unity Connection.
B) The user has a Primary Extension correctly configured.
C) The user has already been imported into the Cisco Unity Connection database.
D) The user is not a member of the Standard CTI Enabled user group.
2. In Cisco Unified Communications Manager Native Presence, what two things is a watcher monitoring in real time? (Choose two.)
A) registration status of the MGCP gateway
B) status of a registered directory number
C) registration status of a specific IP phone
D) registration status of Cisco Extension Mobility of the IP phone
E) registration status of the hunt group
3. Which protocol should you use to configure Cisco Unified Personal Communicator for secure voice messaging with Cisco Unity Connection?
A) UDP
B) SSL
C) TCP
D) TLS
4. Which three rules are valid transfer rules in Cisco Unity Connection? (Choose Three)
A) closed
B) holiday
C) alternate
D) nonstandard
E) Standard
5. When adding an IP phone to a Cisco Unified Communications Manager system, what two choices does an administrator have to add the phone to the system? (Choose two.)
A) manual provisioning
B) Cisco Unified Serviceability
C) IP phone configuration assistant
D) auto-registration
E) FHSS provisioning
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: B,C | Question # 3 Answer: D | Question # 4 Answer: A,C,E | Question # 5 Answer: A,D |
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