Microsoft 70-123 : Planning, Implementing and Maintaining a Software Asset Management (SAM) Program

70-123 real exams

Exam Code: 70-123

Exam Name: Planning, Implementing and Maintaining a Software Asset Management (SAM) Program

Updated: Sep 04, 2026

Q & A: 75 Questions and Answers

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Microsoft 70-123 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: SAM Tools and Technologies10-15%- Volume Activation Tools
  • 1. Key Management Service (KMS)
  • 2. Multiple Activation Key (MAK)
- Microsoft Assessment and Planning (MAP) Toolkit
  • 1. Reporting Capabilities
  • 2. Discovery and Assessment
- Microsoft System Center
  • 1. Configuration Manager Integration
  • 2. Operations Manager
Topic 2: Maintaining and Optimizing a SAM Program20-25%- Continuous Improvement
  • 1. Technology Updates
  • 2. Process Refinement
  • 3. Best Practice Adoption
- Audit and Reconciliation
  • 1. License Reconciliation
  • 2. Internal Audit Processes
  • 3. Vendor Audit Response
- Monitoring and Reporting
  • 1. Compliance Reporting
  • 2. Cost Optimization Reporting
  • 3. Dashboard Implementation
Topic 3: Planning a SAM Program25-30%- Develop SAM Policies
  • 1. Compliance Policies
  • 2. Usage Policies
  • 3. Software Procurement Policies
- Determine Roles and Responsibilities
  • 1. SAM Roles (SAM Manager, Tool Administrator)
  • 2. SAM Team Structure
  • 3. Executive Sponsorship
- Assess Current State
  • 1. Gap Analysis
  • 2. Existing Infrastructure Analysis
  • 3. Stakeholder Identification
- Define Scope and Objectives
  • 1. Scope Definition
  • 2. Key Performance Indicators (KPIs)
  • 3. Goal Setting
Topic 4: Software Asset Management Fundamentals15-20%- Business Value of SAM
  • 1. Risk Mitigation
  • 2. Compliance Benefits
  • 3. Cost Optimization
- SAM Concepts and Definitions
  • 1. SAM vs. IT Asset Management (ITAM)
  • 2. What is SAM
  • 3. Key SAM Terminology
Topic 5: Implementing a SAM Program25-30%- Deployment Planning
  • 1. Testing and Pilot Programs
  • 2. Migration Strategies
  • 3. Tool Selection and Deployment
- Data Collection and Management
  • 1. Data Quality Assurance
  • 2. Discovery Tools
  • 3. License Management Databases
- Processes and Procedures
  • 1. Retirement and Uninstall Procedures
  • 2. Onboarding New Software
  • 3. Software Request and Approval Workflows
- Training and Communication
  • 1. End User Awareness Training
  • 2. Change Management
  • 3. Admin Training

Microsoft Planning, Implementing and Maintaining a Software Asset Management (SAM) Program Sample Questions:

Question 1

What is the role of a SAM Steering Committee?

A. To provide high-level direction and cross-departmental coordination for the SAM program.
B. To sell old software licenses on eBay.
C. To write code for internal applications.
D. To fix broken laptops.


Question 2

Which characteristic belongs to the "Rationalized" level of SAM maturity?

A. Active management of the software lifecycle from acquisition to retirement.
B. No central tracking.
C. Ad-hoc processes.
D. Heavy reliance on OEM licenses.


Question 3

Which of the following describes "Normalization" in a SAM tool?

A. Upgrading all users to Windows 11.
B. Deleting all files on a hard drive.
C. Changing the language of the software.
D. Converting various detected names for "Microsoft Office 2013" into one standard record.


Question 4

Why is HR a key stakeholder in SAM?

A. To help with IT troubleshooting.
B. To buy the software.
C. To provide data on new hires and departures for license provisioning/de-provisioning.
D. To fix the printers.


Question 5

A company has 1,000 PCs. They want to track who is using what software at all times. Which technology should they implement?

A. Manual clipboard audits.
B. Passive network sniffing.
C. Ping requests.
D. Agent-based inventory tools.


Solutions:

Question 1
Answer: A
Question 2
Answer: A
Question 3
Answer: D
Question 4
Answer: C
Question 5
Answer: D

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