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Apple 9L0-005 Exam Syllabus Topics:

Apple Desktop Service Certification Sample Questions:

Question 1

Examine the exhibit. Is this the correct tool to remove the bezel on the iMac (Early 2006)?

A. Yes
B. No

Question 2

The two primary goals of troubleshooting are _____ and _____. SELECT TWO

A. using as many parts as possible
B. repairing a product quickly
C. running as many diagnostics as possible
D. repairing a product cheaply
E. repairing a product properly

Question 3

A customer claims that her Mac mini, with an AirPort Extreme card installed, cannot connect to her AirPort Express network at home. Her configuration includes an Apple Cinema Display resting on top of the Mac mini, and a functioning AirPort Express Base Station 20 feet away. Which of the following choices is the most likely cause of this problem?

A. The AirPort Express Base Station is not compatible with the Mac mini.
B. The Mac mini must be upgraded to Mac OS X v10.4.7 first.
C. AirPort reception is affected by the display on top of the Mac mini.
D. The AirPort Express Base Station is too far away.

Question 4

Why do you need to take precautions when disposing of CRT displays? SELECT TWO

A. CRT displays may contain toxic gases.
B. CRT displays may contain hazardous materials.
C. CRT displays may implode if mishandled.
D. CRT displays may present a radiation hazard.
E. CRT displays may present a fire hazard.

Question 5

According to Apple service manuals, what steps should you take before performing any take-apart steps when replacing a part in any Apple product?

A. Lay the product on its side so it will not fall over.
B. Discharge the CRT and establish an ongoing ground.
C. Order all available service parts for the appropriate configuration of the product.
D. Disconnect and reconnect all internal cables.
E. Gather all necessary tools and perform all preliminary steps.

Solutions: