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Salesforce Certified Agentforce Specialist Sample Questions:

1. Universal Containers (UC) plans to automatically populate the Description field on the Account object. Which type of prompt template should UC use?

A) Flex Prompt template
B) Sales Email prompt template
C) Field Generation prompt template

2. Universal Containers Is Interested In Improving the sales operation efficiency by analyzing their data using Al-powered predictions in Einstein Studio. Which use case works for this scenario?

A) Predict most popular products from new product catalog.
B) Predict customer lifetime value of an account.
C) Predict customer sentiment toward a promotion message.

3. Universal Containers is setting up the data library configuration within the Agentforce Builder.
What is true regarding Agentforce Data Libraries?

A) Each data category can only have one data library.
B) An agent can have only one data library assigned to it.
C) Only data library owners can assign it to the agent.

4. Universal Containers (UC) is preparing and defining success criteria for Agentforce Testing Center test cases. Which details should UC specify as the expected output to ensure the tests accurately reflect the agent's functionality?

A) Expected Prompt Template Name
B) Expected Topic API Name
C) Expected Flow API Name

5. A Salesforce Agentforce Specialist is reviewing the feedback from a customer about the ineffectiveness of the prompt template. What should the Agentforce Specialist do to ensure the prompt template's effectiveness?

A) Periodically change the templates grounding object.
B) Use the Prompt Builder Scorecard to help monitor.
C) Monitor and refine the template based on user feedback.

Solutions: