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Salesforce Loyalty Management Accredited Professional Sample Questions:

1. A retailer of sports clothing and accessories is currently looking to roll out a Loyalty Program for its customers and sets up a Loyalty Program using Salesforce Loyalty Management. The retailer has decided to implement four-tier groups that will be associated with the program.
What are the three necessary attributes that need to be defined when setting up tier groups?

A) Tier Model
B) Non-Qualifying Period
C) Tier Period
D) Qualifying period
E) Fixed Tier Model

2. A large retail company wants to award its customers 500 points when they join the Loyalty Program.
Which two configuration tasks below will be required to enable this type of award?

A) Create a Process rule that awards 500 points when the Activity Type ='Enrollment''.
B) Create a Loyalty Partner and associate one of the Partner's products that must be purchased to award the
500 points.
C) Create a Benefit that adds 500 points when the new member reaches the Top Platinum Level tier.
D) Create a Transaction Journal with an Activity type of ''Enrollment'' that needs to be created when the customer signs up to join the Loyalty Program.

3. An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?

A) Create a custom field on transaction journal object
B) Create a Journal Subtype for each case.
C) Create a Journal Type for each case.
D) Create a custom field on Loyalty Ledger object

4. A company has recently rolled out a Loyalty Program with three tiers. The lowest tier is Silver, and the highest tier is Platinum. The company decided to offer Platinum members exclusive access to VIP events.
How should an Administrator configure the Loyalty Program for Platinum members?

A) Set up Members "Exclusive Access to VIP Events" as a Member Promotion
B) Set up Members "Exclusive Access to VIP Events" as a Voucher
C) Set up Members "Exclusive Access to VIP Events" as a Transaction Journal
D) Set up Members "Exclusive Access to VIP Events" as a Loyalty Tier Benefit

5. Northern Trail, outfitters (NTO) needs to process tier assessment rules on its member's anniversary date NTO wants to set up a Data Process Engine that transforms the data that is available in Salesforce and writes back the transformation results as new or updated records.
Which Kind of permission Set is required to enable the Data Processing Engine definitions?

A) Loyalty Analytics admin
B) CLA Analytics Base Admin
C) Data Pipelines Base User
D) Rule Engine Designer

Solutions: