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Salesforce Certified B2B Solution Architect Sample Questions:

1. Universal Containers (UC) is currently utilizingSalesforce Revenue Cloud, Service Cloud, and Field Service for its internal Sales teams, call center, and field service teams. The field service team has asked for new data visibility around Sales and Service data because customers in the field will oftenask about sales orders that typically exist within Revenue Cloud.
What is an immediate consideration a Solution Architect should provide regarding giving this kind of data access?

A) Provide the field service team witha Sales Cloud license to view Order data.
B) Generate a new profile that grants access to the Order object and assign it to the field service users.
C) Provide the field service team with CPQ licenses to view Order data.
D) Generate a new permission set that grants access to the Order object andassign it to the field service users.

2. Universal Containers is in the process of implementing CPQ and Billing whileintegrating with ERP for order fulfillment. The Development team is looking to gather regular feedback from the business stakeholders through each sprint. Also, supporting an Agile methodology, they have agreed on a reasonable amount of flexibility in requirements during the course of the project.
Which area should a Solution Architect look to receive feedback on at the earliest?

A) Product and Pricing structure setup in CPQ
B) Invoice capabilities in ERP to accommodate billing
C) Modifications required to ERP for integration purposes
D) Pricing sync between CPQ and ERP

3. At Custom Cabinets LLC, the service appointments often span over multiple days bot are 2 to 4 hours in duration per day. The company would like to optimize the service resource's day and have them see as many customers as possible. Additionally, Custom Cabinets LLC would like a customer service representative to follow up with the customer once the field work has been completed.
Which approach should the Solution Architect take to meet these requirements?

A) Leverage declarative automata to done Service Appointments for multiple days. Like declarative automation to send a follow-up email to the customer.
B) Leverage out-of-the-box Salesforce Field Service Work Types and out-of-the-box Multiday Service Appointments. Use declarative automation to create a follow-up Case for customer service.
C) Leverage out-of-the-box Salesforce Field Service Multiday Service Appointments. Use declarative automation to send a follow-up email to the customer.
D) Leverage out-of-the-box Salesforce Field Service Work Types and declarative automation to clone Service Appointments for multiple days. Use declarative automation to create a follow-up Case for customer service.

4. A corporate bank has decided to use a multi-cloud solution to reduce time to market, showcase a 360-degree view of the bank's business customers, and improve CSAT rating by increasing channels for customer service. The CIO has asked to run a discovery workshop with one goal: understanding existing technical dependencies within the organisation.
What should a Solution Architect recommend as the top priority to start this journey?

A) Plot the map or the future system landscape by making assumptions about the changes needed to improve customer satisfaction.
B) Plot the process map using Universal Process Notation (UPN) through workshops involving a diverse set of stakeholders.
C) Plot the map of the current system landscape and identify key areas where the B2B multi-cloud solution will fit in.
D) Plot what the customer is thinking, doing, and feeling at the varying stages of their experience, and connect them to interactions with the bank.

5. A Solution Architect is working with Northern Trail Outfitters' Sales and Services team. They are currently evaluating how many environments they need to procure. As part of a preliminary review, it was identified that although the different business units were happy working m separate environments, there is a requirement to know each other's transactions.
Which two requirements would make the Solution Architect recommend a Single org over a multi-org strategy?
Choose 2 answers

A) Simple security architecture across lines of business
B) Global case management across lines of business
C) Access to shared lines of business data
D) Collaboration between lines of business

Solutions: