Salesforce Arch-302 : Salesforce Certified B2C Solution Architect

Arch-302 real exams

Exam Code: Arch-302

Exam Name: Salesforce Certified B2C Solution Architect

Updated: Aug 28, 2026

Q & A: 154 Questions and Answers

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Salesforce Arch-302 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Functional Capabilities and Business Value7%- Recommend suitable Salesforce products for business processes
- Map customer journeys to B2C solutions
- Evaluate product features and business outcomes
Topic 2: Data Models and Management25%- Manage data quality, migration, and lifecycle
- Define data models and relationships across systems
- Plan data integration, synchronization, and governance
Topic 3: Architecture Design18%- Design multi-cloud solution architecture
- Address security, compliance, and data residency requirements
- Illustrate interactions between Salesforce clouds and third-party systems
Topic 4: Discovery and Customer Success27%- Validate architecture, systems of record, and risks
- Facilitate customer engagement and requirements gathering
- Define success criteria and implementation roadmap
Topic 5: Integration Strategy23%- Evaluate tools, middleware, and custom development needs
- Select integration patterns and APIs
- Design secure, scalable, and high-performance integrations

Salesforce Certified B2C Solution Architect Sample Questions:

Question 1

A company currently uses B2C Commerce and Service Cloud for one of its storefronts. They are now considering implementing the 'Order on Behalf of flow. Which consideration must a Solution Architect keep in mind while implementing the 'Order on Behalf of flow?

A. The Service Cloud Connector does not require B2C Commerce to be registered as a remote site as long as the Service Cloud org and B2C Commerce realm are in the same geographic region.
B. The Service Cloud Connector enables data synchronization through SOAP services using Service Cloud and B2C Commerce. REST services are not available for such data synchronization needs.
C. The Service Cloud Connector can work with any valid Service Cloud user. There is no specific need for an Integration User with administrative rights.
D. The Service Cloud Connector is not available for guests or anonymous storefront shoppers. Use Order on Behalf with registered B2C Commerce customer accounts.


Question 2

Universal Containers (UC) is sending Invoice data from an external ERP system into their Salesforce org.
Management is worried about data storage in their org, and after some analyses, they have identified the ERP Invoice records responsible for over 40% of the data storage. Their current business process does not require a Salesforce user to edit these records, so they can be read-only.
What recommendation should a Solution Architect make in order to reduce the storage size in Salesforce and still be able to access the ERP Invoice records in Salesforce?

A. Build a custom solution to view the ERP Invoice records in Salesforce
B. Use Salesforce Connect/External Objects (with custom Apex adapters)
C. Use Change Data Capture to sync Invoice records
D. Use Platform Events to sync Invoice record changes


Question 3

A customer is currently implementing B2C Commerce and wants to use Marketing Cloud to send triggered emails like the Welcome Email, Order Confirmation, and Order Status Update Email. The customer is not interested in Sales or Service Cloud.
Which three steps are required to configure the Marketing Cloud for B2C Commerce storefront triggered emails?
Choose 3 answers

A. Set up jobs in B2C Commerce to send catalog, product, order, and customer to Marketing Cloud SFTP.
B. Extend the B2C Commerce storefront to trigger emails via Marketing Cloud's journey REST APIs.
C. Configure data extensions in Marketing Cloud for B2C Commerce objects.
D. Copy and paste the Collect Script within the head or body in the website template.
E. Update order.export custom object in B2C Commerce with the Marketing Cloud object data extension


Question 4

Northern Trail Outfitters (NTO) wants to bring data from across all parts of their Salesforce Customer Success Platform Into the Marketing Cloud account. A Solution Architect recommends using Synchronized Data Sources In Contact Builder and Marketing Cloud Connect to Integrate multiple business units In their account.
Which API does the Solution Architect need to use with Marketing Cloud Connect for this integration?

A. Streaming API
B. SOAP API
C. Tooling API
D. REST API


Question 5

A company needs to have specific fields encrypted in the user interface on the contact record in Service Cloud as well as on some fields in data extensions that exist only in the Marketing Cloud. The merchant believes that Salesforce Shield Encryption is a suitable solution.
Which two considerations are relevant for the merchant when determining an appropriate solution?
Choose 2 answers

A. With Shield, encrypted fields cannot be used to filter or sort in Process Builder and Flow Builder.
B. With Shield, encrypted fields are not visible to the user, but there are no other feature impacts.
C. Shield encryption can be done on any standard or custom field on all field types, but cannot be set to encrypt those fields in Marketing Cloud.
D. Field-Level Encryption is also required on Marketing Cloud to encrypt the custom fields.


Solutions:

Question 1
Answer: D
Question 2
Answer: B
Question 3
Answer: B,D,E
Question 4
Answer: B
Question 5
Answer: A,C

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