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SAP C-BOSUP-90 Exam Syllabus Topics:

SAP Certified Support Associate - Incident Management with SAP BusinessObjects Sample Questions:

1. What should the partner do when receiving a new message from an end user?

A) Undertake the support Level 1 and 2 tasks corresponding to primary support services.
B) Call SAP Support for suggestions.
C) Forward it to SAP and advise the end-user of the current situation.
D) Recommend to the end user to install the latest patch.

2. Which of the following incidents will lead to a message being qualified as Very High?

A) A product customization requested through support
B) An issue leading to business critical work that cannot be performed
C) An important request for information related to a future release or patch
D) A missing product functionality required by the customer

3. What can be considered a corrective action for a critical issue?

A) A workaround has been provided to the customer.
B) The incident was acknowledged by its processor.
C) The assessment of the situation has been completed.
D) The customer was contacted within the Service Level Agreement (SLA).

4. Which tasks can you perform manually in a Managed System configuration? (Choose two)

A) Adjustment of HTTP Log Parameter
B) Implementation of benchmarking procedures
C) Configuration of DBA Cockpit
D) Redirection of system calls to SAP Support Backbone

5. Which of the following terms would be considered hits, if you performed a Note Search on integral? (Choose two)

A) Integrity
B) Integer
C) Integration
D) Integral

Solutions: