IBM C1000-098 : IBM Certified Support Professional – TSS V2

C1000-098 real exams

Exam Code: C1000-098

Exam Name: IBM Certified Support Professional – TSS V2

Updated: Sep 17, 2026

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IBM C1000-098 Exam Syllabus Topics:

SectionObjectives
Topic 1: TSS Academy Fundamentals- Support processes and methodologies
  • 1. Escalation procedures
    • 2. Incident handling lifecycle
      - IBM Technology Support Services (TSS) overview
      • 1. TSS business model and service structure
        • 2. Roles within IBM support organization
          Topic 2: IBM Support Tools & Practices- Support tooling
          • 1. Remote diagnostics tools
            • 2. IBM support platforms and portals
              Topic 3: Professional Skills in Support Environment- Communication and escalation
              • 1. Customer communication standards
                • 2. Escalation to higher support tiers
                  Topic 4: Customer Support Operations- Service delivery basics
                  • 1. Service level agreements (SLA)
                    • 2. Ticket management systems
                      - Technical troubleshooting
                      • 1. Problem diagnosis workflows
                        • 2. Root cause analysis fundamentals

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