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IBM C2090-045 Exam Syllabus Topics:

IBM Information Management Front End Tools and Processes Sample Questions:

1. When working on a OneTeam PMR, how does a FrontEnd engineer show that they have primary responsibility for the PMR from the beginning to the end?

A) Taking Ownership and marking this in the Keyword 1 field of the PMR.
B) Taking Ownership and marking this in the Owner field of the PMR.
C) Enter their name in the Resolver field of the PMR and demonstrate responsibility for resolution.
D) Write their name in the PMR text and explain that they are responsible for this PMR.

2. A new FrontEnd engineer would like a tool that will provide the latest information by product that can be personalized to their needs.
Where can this be found?

A) IBM My Support webpage
B) IBM Your News Lotus Notes Database
C) IBM ISSTWorkbench
D) IBM Intranet Page

3. A customer with a Passport Advantage contract has opened a Severityl PMR. What is the responsiveness target for this PMR?

A) within one hour
B) within five hours
C) the best endeavors
D) within two hours

4. A customer with a Passport Advantage contract has opened a Severity2 PMR. What is the responsiveness target for this PMR?

A) within 5 business hours
B) the best endeavors
C) within 4 business hours
D) within 2 business hours

Solutions: