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Salesforce FS-Con-101 Exam Syllabus Topics:

Salesforce Certified Field Service Consultant Sample Questions:

Question 1

One of the products sold by Universal Containers requires quarterly service appointments.
Which feature should a Consultant use to meet this requirement?

A. Build a Process for Service Appointments.
B. Implement Path for Work Orders.
C. Configure a Maintenance Plan.
D. Define a repeating Work Type.

Question 2

Universal Containers (UC) provides services to multiple machines installed at customer sites. Each machine has different issues that need to be fixed. UC wants to track progress, different parts used, and time spent on each machine when dispatching a Technician.
How should the Consultant meet these requirements?

A. Work Orders will have multiple Work Order Line Items. Each Work Order Line Item will be linked to the Asset and have a Service Appointment.
B. Work Orders will have multiple Service Appointments. Each Service Appointment will be linked to the Asset.
C. Each Asset will have a Service Appointment that will represent the work needed for each machine.
D. Each Account will have a Service Appointment that will represent the work to be done at the customer site.

Question 3

Universal Containers wants their Technicians to create an additional visit to complete unfinished work within the Salesforce Field Service mobile application.
Which approach should a Consultant recommend to meet the requirement?

A. Define a Visualforce page that creates a new Work Order record.
B. Define a Visualforce page that creates a newService Appointment record.
C. Define a Quick Action that creates a new Service Appointment record.
D. Define a Quick Action that creates a new Work Order record.

Question 4

Service Appointments in a "Cannot Complete" status may indicate that an additional part or expert assistance is needed to complete the work. Universal Containers defined that Service Appointments in a "Cannot Complete" status are unable to be rescheduled or unscheduled for history tracking purposes.
Which two items should the Consultant recommerd to meet the requirement?
Choose 2 answers

A. Ensure that Status Transitions are configured to allow the status update from "CannotComplete" to
"Scheduled."
B. Define "Cannot Complete" as a Pinned Starus for Auto-Dispatch Services
C. Ensure that Status Transitions are configured to prevent the up3Ste from "Cannot Complete" to
D. Define "Cannot Complete" as a Pinned Status for Scneduling and Optimization Services

Question 5

Which fields on Service Appointments help ensure that they are completed within the agreed upon Service Level Agreement (SLA) with Universal Containers' customers?

A. Scheduled Start, Scheduled End
B. Arrival Window Start, Arrival Window End
C. Actual Start, Actual End
D. Earliest Start Permitted, Due Date

Solutions: