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Huawei H21-287_V1.0 Exam Syllabus Topics:

Huawei HCSP-Presales-Service(AICC) V1.0 Sample Questions:

1. What is the purpose of a "keepalive" mechanism in the SIP protocol between the AICC system and a SIP trunk provider?

A) To ensure the audio quality remains high.
B) To maintain NAT traversal and detect connection failure quickly.
C) To synchronize the clocks between the two systems.
D) To transfer call control signals.

2. Which AICC capability is essential for supporting customers with disabilities, such as hearing impairments?

A) Silent monitoring.
B) TTY/TDD (Teletypewriter/Telecommunications Device for the Deaf) support.
C) Video call functionality.
D) High-quality audio codecs.

3. What is the primary function of a "load balancer" in front of a pool of AICC UAP web servers?

A) To manage the workload of individual agents.
B) To distribute incoming agent connection requests evenly across the servers to prevent overload on any single one.
C) To load the software onto agent computers.
D) To balance the audio levels of calls.

4. Which AICC reporting feature would be used to analyze the root cause of a sudden spike in abandoned calls?

A) System Health Dashboard.
B) Real-Time Wallboard.
C) Historical Agent Performance Report.
D) Call Detail Record (CDR) analysis with filters for queue, time, and disposition.

5. When performing a root cause analysis of high jitter in voice calls, which network device's configuration should be investigated first?

A) The application server running the UAP.
B) The agent's IP phone.
C) The network routers and switches for QoS (Quality of Service) settings.
D) The database server.

Solutions: