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HP HP2-I14 : Selling HP Supplies 2020
Exam Code: HP2-I14
Exam Name: Selling HP Supplies 2020
Updated: Sep 05, 2026
Q & A: 36 Questions and Answers
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HP HP2-I14 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Customer Engagement and Relationship | - Managing customer relationships and opportunities - Consultative sales skills in HP supplies context |
| Topic 2: HP Supplies Product Knowledge | - Identify and differentiate HP supplies offerings - Understand quality and value propositions of Original HP supplies |
| Topic 3: Sales Positioning and Solutions | - Recommending appropriate supplies solutions to customers - Positioning HP supplies solutions against competitors |
HP Selling HP Supplies 2020 Sample Questions:
Question #1
According to the Spencer Labs Color Cartridge Reliability Comparison Study, how do Original HP cartridges compare to non-HP cartridges?
- A. Original HP cartridges are more dependable and produce significantly higher print quality and color fidelity.
- B. Original HP cartridges yield faster printing speeds with no wasted pages.
- C. Original HP cartridges are more secure as a result of better packaging and supply chain control.
- D. Original HP cartridges are easier to install and recycle.
Answer: A
Question #2
A customer experiencing rapid growth is extending its hours of operation to keep up with demand. Because budget for supplies is limited, the customer plans to buy non-HP ink and toner supplies. What should you tell this customer about the benefits of using Original HP supplies? (Select two.)
- A. Original HP supplies work the first time, every time.
- B. Non-HP supplies are not recyclable and are costly to dispose of properly.
- C. Original HP supplies are less expensive than non-HP cartridges when bought in bulk.
- D. Original HP supplies help reduce service calls, minimizing printer downtime.
- E. Non-HP supplies are usually counterfeit and buyers can be subject to fines.
Answer: A,D
Question #3
How can the use or non-HP cartridges be harmful to printers? (Select two.)
- A. Non-HP cartridges cause more wear on a printer's moving parts than Original HP cartridges.
- B. Using non-HP cartridges generates excess heat that can damage printer parts.
- C. Printers that have non-HP cartridges installed need to be cleaned twice as often as printers using Original HP cartridges.
- D. Using non-HP cartridges can shorten the life of the printer.
- E. Non-HP cartridges coat the paper with a sealant that can damage the printer rollers.
Answer: C,D
Question #4
Which HP team educates partners on the correct use of HP's funds and rebates, checks for signs of Improper trade?
- A. Anti-Counterfeiting and Fraud (ACF)
- B. Customer Delivery Inspection (COI)
- C. Compliance and Risk Management (CoRM)
- D. Product Security Response Team (PSRT)
Answer: A
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