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EXIN ITIL Foundation (V4) Sample Questions:

1. Which is the CORRECT of the 'R' role in a RACI matrix?

A) This role is involved in providing knowledge and input
B) This role ensures the flow of information to stakeholders
C) This role ensures that activities are executed correctly
D) This role has ownership of the end result

2. What should a release policy include?

A) The roles and responsibilities for incident and problem resolution
B) The naming convention and expected frequency of each type of release
C) The naming convention for all configuration items (CI) recorded in the configuration management system (CMS)
D) The process owner and process manager for each type of release

3. What is MOST LIKELY to be handled as a service request?

A) The implementation of a workaround
B) An emergency change to apply a security patch
C) Managing an interruption to a service
D) Providing a virtual server for a development team

4. Which guiding principle recommends using the minimum number of steps necessary to achieve an objective?

A) Progress iteratively with feedback
B) Think and work holistically
C) Focus on value
D) Keep it simple and practical

5. Which is an example of a business related measurement?

A) The number of problems resolved
B) The average resolution time for incidents
C) The average time to response to change requests
D) The number of passengers checked in

Solutions: