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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Which is CORRECT about change authorization?

A) The change authority will ensure changes are authorized after they are deployed
B) Assignment of the change authority is based on the change type and model
C) Emergency changes are authorized by the technician making the change
D) A change authority is assigned each time a standard change is requested

2. Identify the missing word in the following sentence.
The purpose of the 'supplier management' practice is to ensure that the organization's suppliers and their performances are [?] appropriately to support the seamless provision of quality products and services.

A) measured
B) rewarded
C) defined
D) managed

3. Which is an activity of the 'problem management' practice?

A) Authorization of changes to resolve the cause of problems
B) Resolution of incidents in a time that meets customer expectations
C) Restoration of normal service operation as quickly as possible
D) Prioritization of problems based on the risk that they pose

4. What describes how components and activities work together to facilitate value creation?

A) The ITIL guiding principles
B) The ITIL service value system
C) The four dimensions of service management
D) A service relationship

5. Which activity is NOT recommended by the 'start where you are' guiding principle?

A) Discarding existing processes before assessing their usefulness
B) Using source data to avoid any unintentional data distortion round in reports
C) Involving people who are not familiar with a service when observing and assessing its activities
D) Applying risk management when considering to introduce new processes

Solutions: