EXIN ITSM18FB : EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

ITSM18FB real exams

Exam Code: ITSM18FB

Exam Name: EXIN IT Service Management Foundation Bridge based on ISO/IEC 20000:2018

Updated: Sep 03, 2026

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EXIN ITSM18FB Exam Syllabus Topics:

SectionObjectives
IT Service Management Principles- Core concepts of ITSM
  • 1. Service relationships and stakeholders
    • 2. Definition of IT services and value creation
      ISO/IEC 20000:2018 Standard- Structure and requirements of the standard
      • 1. Management system requirements
        • 2. Scope and terminology
          Service Management Processes- Core service lifecycle processes
          • 1. Service level management
            • 2. Incident and problem management
              • 3. Change and release management
                Continual Improvement- Improvement practices
                • 1. Performance measurement and reporting
                  • 2. PDCA cycle application

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