Exam Code: MB-240J
Exam Name: Microsoft Dynamics 365 Field Service Functional Consultant (MB-240日本語版)
Updated: Aug 30, 2026
Q & A: 230 Questions and Answers
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The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:
Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
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| Section | Weight | Objectives |
|---|---|---|
| Configure Field Service (20-25%) | 20-25% | - Configure work order types and incident types - Configure Field Service organizations and structures - Configure pricing, billing, and cost entities - Implement security roles and field service settings - Set up and configure resource characteristics and skills - Set up and configure customer assets - Configure scheduling configurations and booking setup |
| Manage Work Orders (20-25%) | 20-25% | - Process work order inspections and recommendations - Create and manage work orders - Handle work order incidents and resolutions - Manage work order products, services, and notes - Configure work order lifecycle and statuses - Manage work order reporting and analytics |
| Manage Field Service Mobile Application (10-15%) | 10-15% | - Configure resource and technician mobile experiences - Handle offline capabilities and synchronization - Configure Field Service Mobile app settings - Manage mobile forms and workflows |
| Manage Inventory and Procurement (15-20%) | 15-20% | - Configure product inventory and item associations - Manage inventory levels and stock locations - Process purchase orders and returns - Configure warehouse and inventory settings - Handle inventory adjustments and transfers |
| Manage Asset and Connected Field Service (5-10%) | 5-10% | - Configure IoT integrations and alerts - Manage asset IoT connections and monitoring - Implement connected field service scenarios - Process IoT alerts and work order creation |
| Scheduling and Dispatch (20-25%) | 20-25% | - Optimize schedules using resource scheduling optimization - Configure map view and route optimization - Configure schedule board and board features - Handle scheduling conflicts and rescheduling - Schedule work orders using various methods - Manage scheduling options and requirements |
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