Microsoft MB2-186 : Microsoft CRM Applications Professional v.1.1

MB2-186 real exams

Exam Code: MB2-186

Exam Name: Microsoft CRM Applications Professional v.1.1

Updated: Sep 05, 2026

Q & A: 143 Questions and Answers

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Microsoft MB2-186 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Marketing Automation15%- Marketing activities
- Campaigns and lists
- Lead qualification process
Topic 2: Customer Service Management25%- Contracts and entitlements
- Knowledge base management
- Cases and service activities
Topic 3: Configuration and Integration20%- Workflows and automation
- Basic system customization
- Integration with other Microsoft products
Topic 4: Core CRM Concepts and Navigation15%- Security model and roles
- Microsoft CRM architecture
- User interface and navigation
Topic 5: Sales Management25%- Leads and opportunities
- Quotes, orders, and invoices
- Accounts and contacts

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