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Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:

1. A customer contacts a bank to resolve a credit card dispute. After dispute resolution, Next-Best-Action displays a set of sales offers that a Customer Service Representative can present to the customer.
Which feature of Next-Best-Action helps the Customer Service Representative decide on the offer to present to the customer?

A) Offers ranking
B) Dispute handling strategy
C) Call intent detection
D) Interaction history

2. U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?

A) Suitability
B) Applicability
C) Suppression rules
D) Eligibility

3. The following decision strategy outputs the most profitable shoe a retailer can sell. The profit is the selling Price of the shoe, minus the Cost to acquire the shoe.

The details of the shoes are provided in the following table:

What is the number of outputs that each component has?

A) Set-Property=1, Results=4
B) Set-Property=4, Results=4
C) Set-Property=4, Results=1
D) Set-Property=1, Results=1

4. U+ Bank has recently introduced a few mortgage offers that are presented to qualified customers on its website. The business now wants to prevent offer overexposure, as overexposure negatively impacts the customer experience.
Select the correct suppression rule for the requirement: If a customer is presented on the website with the same offer five times in the last 14 days, do not show the same offer to that customer for the next 10 days.

A) Suppress an action for 10 days if there are five impressions for web channel in the last 14 days
B) Suppress an action for 14 days if there are five rejects for web channel in the last 10 days
C) Suppress an action for 10 days if there are five impressions for any channel in the last 14 days
D) Suppress a group of actions for 10 days if there are five impressions for any channel in the last 10 days

5. DRAG DROP
A financial institution wants to add a new tracking period to track its customers' response over 15 days in various channels. Once the response is tracked, they want to suppress the credit card actions if customers ignore it three times within 15 days.
Put the steps in the correct order to implement this task.

Solutions: