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Salesforce Plat-UX-102 Exam Syllabus Topics:

Salesforce Certified Platform Strategy Designer Sample Questions:

Question 1

A cross disciplinary team is starting a new design initiative for Cloud Kicks, and the strategy designer is loading the effort.
What is one way to increase the team's psychological safety to encourage productive collaboration?

A. Ask everyone to introduce themselves via title and greatest success
B. Ask everyone their expected level of project involvement.
C. Ask everyone to share a personal experience.

Question 2

A strategy designer is pitching a vision presentation to their customer's lead to get final approval for a new project. The lead is not comfortable or familiar with design thinking and has been distrustful of the process so far. Investing in this new initiative will put their reputation on the line.
Which strategy should the designer employ to communicate the vision?

A. Ask a master presenter to stand in on the project and deliver the vision; they know how to sway any hesitant executive
B. Ask each team member to present a few slides to signal the presentation is the result of many people's ideas and consensus.
C. Ask the customer to participate in the presentation pitch the vision to their lead to signal buy-i and shared ownership of the project work.

Question 3

The design team at Cloud Kicks has designed a desirable solution for customers that is viable to the company's business model. The strategy designer on the team now needs to determine the feasibility of the solution.
Which three main areas should be focused on to assess feasibility?

A. User desirability, company viability, and deployment stability
B. Distribution channels, capabilities, and potential partners
C. Business ROI, data analytics, and customer engagement

Question 4

Cloud Kicks wants to start providing coupons to its digital consumers.
In addition to Marketing Cloud, which product should be recommended?

A. Revenue Cloud
B. Service Cloud
C. B2C Commerce

Question 5

Claud Kicks (CK) has launched a new online store with special emphasis on improving user experience.
Which metric should be used to measure user experience improvements achieved as on outcome of the redesign?

A. Increased transaction volume
B. Customer Satisfaction Score (CSAT)
C. Net Adoption Score (NAS)

Solutions: