Exam Code: SVC-19A-JPN
Exam Name: Apple Service Fundamentals Exam (SVC-19A日本語版)
Updated: Nov 02, 2026
Q & A: 70 Questions and Answers
SVC-19A日本語 Free Demo download
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| Certification Vendor: | Apple |
|---|---|
| Exam Name: | Apple Service Fundamentals Exam |
| Exam Number: | SVC-19A |
| Exam Duration: | 120 minutes |
| Passing Score: | 80% (56 out of 70) |
| Real Exam Qty: | 70 |
| Available Languages: | English |
| Related Certifications: | Apple Certified Mac Technician (ACMT 2019) Apple Certified iOS Technician (ACiT 2019) |
| Exam Format: | Multiple choice, Drag and drop (varies by provider listings), Multiple response |
| Exam Registration: | Apple Certification via Pearson VUE |
| Sample Questions: | ![]() |
| Exam Way: | Online proctored (Pearson VUE OnVUE) or authorized test center |
| Pre Condition: | Required prerequisite exam for Apple Certified Mac Technician (ACMT 2019) and Apple Certified iOS Technician (ACiT 2019) |
| Official Syllabus URL: | https://www.pearsonvue.com/us/en/apple.html |
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Experience | 23% | |
| Topic 2: ESD Precautions | 12% | |
| Topic 3: Safety | 12% | |
| Topic 4: Product Knowledge | 15% | |
| Topic 5: Troubleshooting | 8% |
The SVC-19A日本語 exam is a core requirement for the Apple Service Fundamentals Certification (ACMT/ACiT prerequisite) certification at the Associate level. Earning this validates your skills for credentials like Apple Certified Mac Technician (ACMT 2019), Apple Certified iOS Technician (ACiT 2019).
Candidates will face 70 questions and have 120 minutes to complete the exam. This means you need strict time management. We strongly recommend taking timed practice tests to ensure you can maintain a steady pace without rushing when under actual exam time pressure.
Candidate requirements include: Required prerequisite exam for Apple Certified Mac Technician (ACMT 2019) and Apple Certified iOS Technician (ACiT 2019). Please verify all eligibility details on the official certification page before scheduling your appointment.
Registration is handled through official testing partners. The exam is delivered via Online proctored (Pearson VUE OnVUE) or authorized test center. You can sign up here:
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The syllabus is divided into 5 main domains. Key areas include "ESD Precautions" (12%), "Troubleshooting" (8%), "Product Knowledge" (15%). For a comprehensive breakdown of all measured skills, please review the complete exam outline table provided above.
顧客の発言を単純に繰り返すことなく、顧客の懸念を要約したものは次のうちどれですか?
Correct Answer: A 🗳️
対立的な言い回しは常に間違いですが、一部のフレーズは他のフレーズよりも貧弱です。対立する会話を引き起こす可能性が最も高い対立句は次のうちどれですか?
Correct Answer: C 🗳️
エリザベスは、彼女のiMacを使って電話に出たくない。 macOSのどこでエリザベスはiPhoneセルラーコールをオフにできますか?
Correct Answer: D 🗳️
顧客の声明を理想的な応答にドラッグします。
修正するには、置換するステートメントの上に使用するステートメントをドラッグします。
Correct Answer:

説明
次のタイプのデータのうち、iCloudにバックアップされるのはどれですか? (2つ選択してください。)
Correct Answer: A,D 🗳️
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