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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

Question 1

In addition to using your company's price list, which tool should you use as a reference to get pricing information when no special discount is requested?

A. HP Channel Services Network
B. HP Sales Central
C. HP Support Center
D. HP Care Pack Central

Question 2

Your customer has an aging PC fleet that needs to be refreshed. There are two major concerns:
*Meeting environmental policies when disposing of the aging PCs
*Protecting the new PCs from theft and keeping sensitive data secure
Which solution would you offer to your customer?

A. Installation services + Labeling and Tagging + Data and Device Security
B. Next Business Day onsite + Labeling and Tagging
C. Deinstallation + Image load + Installation services
D. Deinstallation. Sanitization. and Recycling + Labeling and Tagging + Data and Device Security

Question 3

Which types of HP Services contracts are available to your customers? (Select two.)

A. Adjustable
B. Transactional
C. Custom
D. Standard
E. Durational

Question 4

A customer states that the standard base warranty is sufficient. How should you respond?

A. 80% of customers who start with the standard base warranty will pay for enhanced service coverage before the standard warranty expires.
B. With a base warranty, you cannot choose the service level or the repair method. Can you afford to wait if repairs are needed? What happens after the base warranty expires?
C. The standard base warranty only lasts 30 days. You might as well start by buying services to provide greater protection lor your devices.
D. The price difference between services and hardware is so little. Does it make sense to only count on the standard base warranty?

Solutions: