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HP HP2-H65 Exam Syllabus Topics:

HP Selling HP Personal Systems Services 2018 Sample Questions:

1. Why is it important to register HP Services?

A) Registering HP Services entitles the customers to valuable rebates.
B) It is less expensive to replace registered HP devices than devices that are not registered.
C) Registering HP Services is required to set up automatic renewal of services.
D) When a customer calls for support, the HP Services agent can verify the customer and which services they are entitled to.

2. A customer wants to keep existing hardware with a higher level of support. Their hardware can be supported for one more year. There is a trigger for contract.
Which renewal option should you recommend?

A) extend with Post-Warranty Care Pack
B) propose Accidental Damage Protection
C) extend with a standard or custom service contract
D) protect new hardware with different HP Services

3. Which tool allows a customer to see the recommended services for their selection of hardware on your e-commerce website?

A) HP Sales Central
B) HP Support Center
C) HP Cirrus
D) HP Cross Sell Solution

4. Which benefits are included in HP Services value proposition for the channel partners?

A) Build customer relationships; Maximize profitability; Reward growth
B) Extend market reach; Maximize profitability; Strengthen customer relationships
C) Extend market reach; Grow profits; Gain recognition
D) Build revenue; Differentiate yourself; Sell more

Solutions: