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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. Which IBM product increases the speed of social businesses, and can be considered as the action behind social businesses, making them more nimble?

A) IBM Lotus Symphony
B) IBM Lotus Organizer
C) IBM Sametime
D) IBM Rational Application Developer

2. Which feature of IBM Sametime is an example of a more nimble responsiveness in IBM Lotus Notes?

A) Rich-text support in chat
B) Standards-based APIs
C) The ability to see the sender of an e-mail is online right from your inbox and chat right away
D) Broad support of industry leading vendors

3. What is one best practice that is very successful in delivering the Social Business message to a customer?

A) Have a lengthy technical discussion about each feature and its capabilities.
B) Make sure you are well dressed.
C) Add personal stories about how you use these social software features successfully in your job.
D) Distribute printouts of analysts' reports to every person in the room.

4. What is the flagship (leading product) of IBM social software?

A) IBM Connections
B) IBM Tivoli Manager
C) IBM Lotus Quickr
D) IBM WebSphere

5. What design theme allows IBM Connections to be plugged in and accessed from a variety of different software and mobile products?

A) Social everywhere
B) Idea center
C) Social forums
D) Blogs

Solutions: