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IBM ICS Social Software Sales Mastery Test v2 Sample Questions:

1. What new area of focus should customers concentrate on with today's increasingly instrumented and interconnected world?

A) Store more data
B) Deliver new systems
C) Smarter business decisions
D) Re-engineer corporate structures

2. When successful social businesses analyze their social data, what important areas should they search for?

A) Trends in evolving topics
B) Press releases from associated industries
C) Past stock prices of their competitors
D) Published patents in their industry

3. Which of the following is NOT a part of the change that is happening to an organization's business network?

A) Employees prefer working in cubicles
B) Consumers' opinions and ratings are leading how a product is branded
C) Employees are using social media, including at work
D) Competitors are using social media, including crowd-sourcing for new ideas

4. What new capability allows the uploading of images and videos so that they can be viewed in-line in IBM Connections?

A) Media gallery
B) Information hub
C) Media center
D) Information center

5. What activity is a good Call to Action for you to have as the result of a Social Business Agenda session with a customer?

A) Review the features in the latest product releases to be ready for a customer product pitch.
B) Continue to focus your interaction with IT; they are the ones who buy our software
C) Return to hone the selling strategies you have known for years.
D) Work with your customer to identify which business process might be the highest priority for becoming a Social Business.

Solutions: