CompTIA 220-1202 : CompTIA A+ Certification Exam: Core 2

220-1202 real exams

Exam Code: 220-1202

Exam Name: CompTIA A+ Certification Exam: Core 2

Updated: Oct 04, 2026

Q & A: 320 Questions and Answers

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CompTIA 220-1202 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Operational Procedures22%- Safety and environmental procedures
  • 1. Safety and compliance
    • 2. E-waste handling
      - Professionalism and communication
      • 1. Documentation procedures
        • 2. Customer service best practices
          Topic 2: Operating Systems31%- Other operating systems
          • 1. macOS basics
            • 2. Linux fundamentals
              - Windows OS installation, configuration, and management
              • 1. Windows tools and utilities
                • 2. Command-line tools (basic administration)
                  Topic 3: Software Troubleshooting22%- Common OS issues
                  • 1. Application crashes and errors
                    • 2. Boot issues and recovery
                      - Device and application troubleshooting
                      • 1. Peripheral issues
                        • 2. Performance optimization
                          Topic 4: Security25%- Security practices
                          • 1. Authentication and access control
                            • 2. Wireless security and encryption
                              - Threats and vulnerabilities
                              • 1. Social engineering attacks
                                • 2. Malware types

                                  CompTIA A+ Certification Exam: Core 2 Sample Questions:

                                  Question #1

                                  A technician is assigned to offboard a user. Which of the following are common tasks on an offboarding checklist? (Choose two.)

                                  • A. Purge all PII associated with the user.
                                  • B. Suspend the user ' s email account.
                                  • C. Turn off the network ports underneath the user ' s desk.
                                  • D. Deactivate the user ' s key fobs for door access.
                                  • E. Add the MAC address of the user ' s computer to a blocklist.
                                  • F. Quarantine the hard drive in the user ' s laptop.
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B,D  🗳️

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                                  Question #2

                                  A customer calls the help desk to report issues with internet connectivity. The customer is frustrated after speaking with multiple representatives who were unable to resolve the issue. A technician reviews the customer's file and sees several unresolved tickets. Which of the following actions should the technician take to communicate properly and professionally?

                                  • A. Escalate the issue without further conversation
                                  • B. Explain that previous technicians followed standard procedure
                                  • C. Ask the customer to clarify the issue right away
                                  • D. Listen to the customer's concerns and acknowledge their frustrations
                                  Reveal Solution  Discussion  0

                                  Correct Answer: D  🗳️

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                                  Question #3

                                  While working from home, the Chief Financial Officer (CFO) needs to open reports from accounting software. When the application opens, the CFO sees the error "unable to connect to database." Which of the following should the CFO do first?

                                  • A. Confirm the application is up to date
                                  • B. Return to the office
                                  • C. Verify the VPN status
                                  • D. Restart the PC
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

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                                  Question #4

                                  Which of the following helps to maintain integrity during a forensic investigation?

                                  • A. After-action report
                                  • B. Chain of custody
                                  • C. Acceptable use policy
                                  • D. Business compliance requirements
                                  Reveal Solution  Discussion  0

                                  Correct Answer: B  🗳️

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                                  Question #5

                                  A technician is setting up a Windows server to allow remote desktop connections for multiple users. Which of the following should the technician configure on the workstation?

                                  • A. Computer Management
                                  • B. Ease of Access
                                  • C. Firewall
                                  • D. User Accounts
                                  Reveal Solution  Discussion  0

                                  Correct Answer: C  🗳️

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