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Cisco 642-241 Exam Syllabus Topics:

Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. What is the recommended way to configure redundant Cisco Unified Communications Manager subscribers for Cisco IP phone registration in a single cluster for the Cisco Unified Contact Center Enterprise solution?

A) add an additional Cisco Unified Communications Manager subscriber to the Cisco Unified Communications Manager Group defined in Device pool of the Cisco IP Phone
B) add a second TFTP server to the cluster
C) add a redundant device pool to the Cisco Unified CallManager Group configuration
D) use an SRST reference in the device pool

2. Which three of these statements about QoS in a Cisco Unified Intelligent Contact Management (ICM) solution are correct? (Choose three.)

A) The high priority queue for the Private Network should be granted 65 percent of total available bandwidth.
B) The high priority queue for the Private Network should be granted 75 percent of total available bandwidth.
C) Traffic marking in Cisco Unified Intelligent Contact Management means that configuring separate private high and private medium/low sets of IP addresses is no longer necessary, because the ICM tags the priority of the packets correctly.
D) In a Cisco Unified Intelligent Contact Management network, if the traffic is marked in the ICM, QoS trust needs to be enabled on access-layer routers and switches.
E) The high priority queue for the Private Network should be granted 90 percent of total available bandwidth.

3. Which item is not a factor in determining bandwidth requirements for the visible network connection between the Cisco Unified Contact Center Enterprise Agent Peripheral Gateway and the call router?

A) busy hour call attempts
B) number of call types
C) number of call and ECC variables
D) number of skill groups per agent
E) number of agents

4. The Cisco Unified Contact Center Enterprise 8.0(x) includes a serviceability feature that is known as Analysis Manager or the Diagnostic Framework. Which method will not access this feature?

A) Cisco Unified Contact Center Enterprise Support Tools
B) Cisco Unified ICM CLI
C) Web-based portico interface
D) Cisco Unified Communications Manager Real-Time Monitoring Tool
E) direct URL that is typed into an Internet browser

5. In the Cisco Unified Communications Manager Sizing tool, how do you address a Cisco Unified Contact Center Enterprise design with 350 concurrent mobile agents that use 400 CTI port pairs?

A) Include an average of the agent and port count as 375 agents.
B) Treat the CTI port pairs as agents and include all configured ports in the count. Use 400 as the agent total.
C) Include only 350 as concurrent logged-in agents.
D) Include the 350 agents with their full BHCA, and use the CTI port section to add the additional 100 ports with a BHCA of zero.

Solutions: