Cisco 642-242 : Unified Contact Center Enterprise Implementation(UCCEI)

642-242 real exams

Exam Code: 642-242

Exam Name: Unified Contact Center Enterprise Implementation(UCCEI)

Updated: Jul 28, 2026

Q & A: 135 Questions and Answers

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Cisco 642-242 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Reporting, Monitoring and Troubleshooting15%- System health monitoring
- CUIC and LiveData reporting setup
- Common issues and resolution
Topic 2: UCCE Architecture and Components20%- Peripheral Gateway (PG), Router, Logger components
- Unified ICM/CCE solution overview
- Integration with CUCM, CVP, and Finesse
Topic 3: Routing and Scripting25%- ICM script design and configuration
- Precision queuing and skill-based routing
- Dialed numbers, call types, and routing domains
Topic 4: Integration and Media Configuration15%- CTI integration and route points
- CVP and IVR integration
- Gateway and SIP configuration
Topic 5: Installation and Deployment25%- Software installation and configuration
- Pre-installation requirements and planning
- High availability and redundancy setup

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