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Exam Code: 920-316
Exam Name: SCCS/Express/TAPI/Web Client/Agent
Updated: Sep 28, 2026
Q & A: 69 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Web Client Functionality | - Agent web-based interface
|
| Topic 2: TAPI Integration | - Telephony Application Programming Interface (TAPI)
|
| Topic 3: Nortel Express Contact Center | - Configuration and deployment
|
| Topic 4: SCCS (Symposium Call Center Server) Architecture | - System components and call flow architecture
|
| Topic 5: Agent Operations | - Contact center agent workflows
|
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