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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which report type allows users to compare queues using GPR with those using standard routing?
Response:

A) Contact List Summary Report
B) Agent Schedule Adherence Report
C) Queue Comparison Report
D) Skill-Based Routing Audit Log

2. What type of metrics can be viewed in an Action Map Report?
Response:

A) Bot-to-agent transfer count
B) Offer impressions, acceptances, and conversion rate
C) Agent logins and shift adherence
D) Call duration and hold time

3. What does the "frequency cap" setting control in an action map?
Response:

A) The maximum times an action can trigger for a visitor
B) The number of simultaneous offers per visitor
C) The number of agents assigned to the map
D) The engagement queue overflow limit

4. Which area in Genesys Cloud provides analytics specifically for Predictive Engagement activities?
Response:

A) Script Editor Analytics View
B) SIP Trunk Statistics Panel
C) Workforce Management Dashboard
D) Action Map Analytics Dashboard

5. In GPE, what is a "Journey"?
Response:

A) A list of queue transfers within IVR
B) A training module for GPE AI models
C) A summary report of daily routing activity
D) The path a visitor takes across touchpoints and channels

Solutions: