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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. An action map can only be active on a single webpage at a time.
(True/False)
Response:

A) False
B) True

2. Which configuration setting determines how long Predictive Routing waits for the best agent before expanding the search?
Response:

A) GPR Decision Timeout
B) Bullseye Ring Delay
C) Preferred Agent Wait Time
D) Maximum Conversation Time

3. Which two settings are configured to launch Genesys Messenger on a website?
(Choose two)
Response:

A) Domain whitelisting
B) Messenger theme selection
C) Agent skill mappings
D) Campaign budget allocation

4. Which two actions are part of outcome creation in Predictive Engagement?
(Choose two)
Response:

A) Define success events (e.g., form submission)
B) Enable conversion tracking
C) Choose outcome categories
D) Set threshold values for agents

5. What is the primary function of an Action Map in Predictive Engagement?
Response:

A) To track queue length metrics
B) To assign agents to digital channels
C) To forecast staffing requirements
D) To define when and how to engage a visitor

Solutions: