Exam Code: ISO2018LA
Exam Name: ISO/IEC 20000-1:2018 - Certified Lead Auditor
Updated: Jul 19, 2026
Q & A: 0 Questions and Answers
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| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Fundamentals of ISO/IEC 20000-1:2018 | 20% | - Relationship with other standards (ISO 19011, ISO 9001, ITIL) - Concepts and scope of service management systems (SMS) - Structure and key terms of ISO/IEC 20000-1:2018 |
| Topic 2: SMS Requirements | 35% | - Performance evaluation: monitoring, internal audit, management review - Leadership and commitment - Support: resources, competence, documentation - Continual improvement - Operation and service delivery processes - Planning and risk management - Context of the organization |
| Topic 3: Conducting the ISO/IEC 20000 Audit | 25% | - On-site audit activities, evidence gathering - Identifying nonconformities and observations - Follow-up on corrective actions - Audit reporting and conclusion - Audit planning and preparation |
| Topic 4: Auditing Principles & ISO 19011 Guidelines | 20% | - Audit program management - Roles and responsibilities of lead auditor and audit team - Audit principles, independence, evidence-based approach |
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