EXIN ITSM20F日本語 : IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

ITSM20F日本語 real exams

Exam Code: ITSM20F-JPN

Exam Name: IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版)

Updated: Nov 03, 2026

Q & A: 78 Questions and Answers

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Regular customers are treated as close friends, with benefits launched at intervals. Join the family via the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) free demo questions at FreePdfDump: 78 practice questions for the ITSM20F日本語 exam in 2026.

EXIN ITSM20F日本語 Exam Overview:

Certification Vendor:EXIN
Exam Name:IT Service Management Foundation based on ISO/IEC 20000
Exam Number:ITSM20F / ITSM20F.EN
Available Languages:Spanish, Portuguese, Korean, Japanese, English
Real Exam Qty:40
Exam Duration:60 minutes
Certificate Validity Period:Valid for life (no renewal required)
Exam Format:No negative marking, Multiple-choice questions, Closed-book
Passing Score:65% (26 out of 40)
Exam Price:USD 180–280 (varies by region and delivery partner)
Recommended Training:EXIN Official Training Materials
A Guide to ISO/IEC 20000-1:2018
Exam Registration:Official EXIN Registration
EXIN Authorized Partners
Sample Questions:Free Download real ITSM20F日本語 exam dumps
Exam Way:Online proctored or in-person at authorized test centers
Pre Condition:No formal prerequisites; open to all interested professionals
Official Syllabus URL:https://www.exin.com/business-service-management/exin-it-service-management-based-on-iso-iec-20000/exin-it-service-management-foundation-based-on-iso-iec-200002018

EXIN ITSM20F日本語 Exam Syllabus Topics:

SectionWeightObjectives
Topic 1: Introduction to IT Service Management15%- Overview of ISO/IEC 20000 standard
  • 1. Service Management System (SMS) concept
  • 2. Purpose, benefits, and structure of ISO/IEC 20000-1:2018
- Core concepts of IT service management
  • 1. Value and scope of ITSM
  • 2. Continual improvement principles
  • 3. Service, customer, user, and supplier definitions
Topic 2: Service Management System (SMS) Requirements30%- Organizational context and leadership
  • 1. Interested parties and requirements
  • 2. Understanding internal and external context
  • 3. Leadership, commitment, and governance
- Operation, performance evaluation, and improvement
  • 1. Monitoring, measurement, and internal audit
  • 2. Management review and continual improvement
  • 3. Design and transition of services
- Planning and support
  • 1. Resource management and competence
  • 2. Risks, opportunities, and objectives
  • 3. Documented information and communication
Topic 3: Operation of the Service Management System55%- Service portfolio and configuration processes
  • 1. Service portfolio and service catalog management
  • 2. Service asset and configuration management
  • 3. Knowledge management
- Relationship and agreement processes
  • 1. Service level management and service reporting
  • 2. Business relationship management
  • 3. Supplier management
- Resolution and control processes
  • 1. Incident and service request management
  • 2. Problem management
  • 3. Change management
  • 4. Release and deployment management
- Supply and demand processes
  • 1. Information security management
  • 2. Capacity and demand management
  • 3. Service continuity and availability management

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Exam FAQ — Your Confidant

60 minutes for 40 questions. Whatever your level, daily timed practice with the FreePdfDump material builds the pacing you need.

USD 180–280 (varies by region and delivery partner) per attempt, 65% (26 out of 40) to pass. Retakes cost the full fee — value for money starts with the 78 practice questions for the ITSM20F日本語 exam at FreePdfDump.

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Through the vendor's official registration channels:

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) is delivered Online proctored or in-person at authorized test centers — pick the arrangement that suits you when booking.

Yes — have a thorough view of the free EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) demos for an experimental trial before purchasing. Purchases include 365 days of free updates by email, plus discounts on second purchases; renew afterward at 50% off.

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) is EXIN's certification exam for IT Service Management Foundation based on ISO/IEC 20000:2018, at the Foundation level. In drastic competition, the certificate is an explicit demonstration of your knowledge.

The EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) blueprint spans 3 domains — including Introduction to IT Service Management (15%), Service Management System (SMS) Requirements (30%), Operation of the Service Management System (55%). Progress domain by domain at your own level; the complete outline above lists every subtopic.

Yes:

After any course, command the skills with the 78 practice questions for the EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) — every answer expert-verified.

No formal prerequisites; open to all interested professionals Eligibility rules change over time, so verify the current requirements on the official page (official ITSM20F日本語 exam page) before registering.

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question #1

規格の文脈において、「適合」という用語は何を表しますか?

  • A. 認定機関による品質マネジメントシステム認証
  • B. 要件への準拠
  • C. サプライヤー認証の検証
  • D. 監査不適合報告書と再監査報告書との調整
Reveal Solution  Discussion  0

Correct Answer: B  🗳️

Question #2

1500 台のデスクトップを擁する運送会社では、ここ数カ月間、内部メモリのサイズが不十分であることが判明したため、内部メモリの拡張を求める数十件のリクエストが届きました。
どのプロセスでこのような事態を防ぐべきだったのでしょうか?

  • A. 構成管理
  • B. 可用性管理
  • C. キャパシティ管理
  • D. サービスレベル管理
Reveal Solution  Discussion  0

Correct Answer: C  🗳️

Question #3

情報セキュリティ リスク評価に関するベスト プラクティスは次のうちどれですか?

  • A. 情報セキュリティ リスク評価は、すべてのインシデントのレビューの結果として実行される必要があります。
  • B. 情報セキュリティのリスク評価は、客観性を維持するために外部監査人によって実施される必要があります。
  • C. 情報セキュリティリスク評価は年に1回実施する必要があります。
  • D. 情報セキュリティのリスク評価は、合意された間隔で実行され、変更中も維持される必要があります。
Reveal Solution  Discussion  0

Correct Answer: D  🗳️

Question #4

新しいサービスを計画する場合、サービス レベル管理 (SLM) は、他の IT サービスの既存のパフォーマンス レベルが過度の影響を受けないようにする必要があります。
サービス レベル管理 (SLM) はどのプロセスからの入力を必要としますか?

  • A. キャパシティ管理財務
  • B. 可用性管理
  • C. IT サービス継続性管理
  • D. IT サービスの管理
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

Question #5

プロセスの機能とは何ですか?

  • A. これらは、監視オプションの完全なセットを表します。
  • B. 要求される品質特性への適合レベルを表します。
  • C. 構造的および組織的な役割と責任の説明を補完します。
  • D. 垂直方向および水平方向のエスカレーション オプションについて説明します。
Reveal Solution  Discussion  0

Correct Answer: A  🗳️

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