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EXIN ITSM20F日本語 Exam Syllabus Topics:

EXIN IT Service Management Foundation based on ISO/IEC 20000 (ITSM20F日本語版) Sample Questions:

Question 1

サービス管理計画におけるサービス管理の範囲は何によって定義されますか?

A. スタッフ数
B. サービスの場所
C. インフラストラクチャのサイズ
D. 実行される特定のプロセス

Question 2

ユーザーが作業を継続できるようにする一時的な解決策とは何ですか?

A. 変更要求 (RFC)
B. サービスリクエスト
C. 既知のエラー
D. 回避策

Question 3

サービス品質を定義するものは何ですか?

A. 明示された顧客の要件と期待を満たす
B. コスト効率の高いサービスの提供
C. 99.999% の継続的な可用性レベルの達成
D. プロバイダーと顧客が事前に評価できる一連のアクティビティ

Question 4

キャパシティ管理のベスト プラクティスは何ですか?

A. サービスの提供に関する決定は、費用対効果の比較に基づいて行う必要があります。
B. サービス カタログを維持し、最新の状態に保つ必要があります。
C. 実際のパフォーマンスと予想される要件を文書化したキャパシティ計画は、少なくとも年に一度作成する必要があります。
D. インフラストラクチャ コンポーネントの回復力を測定し、キャパシティ プランに含める必要があります。

Question 5

問題管理は、インシデントの量と種類の傾向分析を実行する責任があります。
その理由は何でしょうか?

A. サービスの正しいユーザーに請求できるようにするため
B. 経営陣に報告できるようにするため
C. インシデントの反復発生を防止するため
D. 容量データベースに入力を提供します。

Solutions: