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Exam Code: SDM_2002001030
Exam Name: SDM Certification - PS NSOP
Updated: Aug 13, 2026
Q & A: 160 Questions and Answers
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| Section | Objectives |
|---|---|
| Topic 1: Customer Service and Communication | - Service delivery
|
| Topic 2: Network Optimization and Troubleshooting | - Problem diagnosis
|
| Topic 3: Operational Procedures and Best Practices | - Operational standards
|
| Topic 4: Network Service Operations Fundamentals | - Service operation principles
|
| Topic 5: Performance and Service Monitoring | - Performance monitoring
|
1. What are the defined Gates in the NSN Sales Work Flow?
A) 1. Customer Selection 2. Go/No Go 3. Bid/No Bid 4. Approval/No Approval 5. Deal/No Deal 6. Start Delivery.
B) 1. Receive RFQ 2. Develop Solution 3. Prepare Commercial Offer 4. Negotiate Contract
5. Prepare for Delivery.
C) 1, Receive the RFQ 2, Define Bid Team 3, Create Customer Offer 4. Negotiate Contract
5. Prepare Transition Plan.
D) 1. Identify Customer Needs 2. Develop a Solution 3. Prepare Commercial Offer 4. Negotiate Contract 5. Prepare PTA.
2. What is the tool used by NSN to collect and communicate Demand Planning (forecast) and financial Latest Estimates (LE)?
A) MxPDM.
B) Cost Baseline.
C) NELLE.
D) SAP P20.
3. What are the key activities needed to Analyze Resource Performance?
A) Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
B) Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.
C) Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
D) Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.
4. The Network Operations Delivery team receives from the Sales Team, the Risk Log at Handover, which is the basis for the planned contingency reserves in the cost baseline, During operational delivery a new relevant risk is identified, What is the BEST way to manage it?
A) If the new risk is not part of the current Risk Log, than it must be part of a Change Management process and not be included in the contingency reserves.
B) Evaluate the impact and probability and, if needed, make a revision of the contingency reserves in the Cost Baseline and communicate to the relevant stakeholders.
C) Communicate to the CT Head in the next Operational Review Meeting about the new risk that has been identified.
D) Define the response plan for the new Risk and apply it.
5. A risk event with a 100% probability of occurrence is;
A) a problem and triggers the contingency plan.
B) a risk event with a high impact.
C) very irritating.
D) an issue and triggers the mitigation plan.
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: A | Question # 4 Answer: B | Question # 5 Answer: A |
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