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Nokia SDM_2002001030 Exam Syllabus Topics:

Nokia SDM Certification - PS NSOP Sample Questions:

1. In NSN we are working with five competence levels. What's the name of level 5?

A) World-class.
B) Professional.
C) Outstanding.
D) Excellent.

2. What is the usual way to address potential contractual risk?

A) Create a contingency reserve.
B) Perform a SWOT analysis
C) Implement the mitigation plan.
D) Refuse to accept or transfer to third party.

3. Liquidated Damages are:

A) Reasonable estimate of monetary loss.
B) A mutually agreed best guess of damages or loss
C) Genuine pre-estimate of damages or loss by both parties
D) Deterrent damages to avoid non performance by vendor

4. What are the key activities needed to Analyze Resource Performance?

A) Analyze and evaluate the performance of the identified network elements, units, platforms etc. to find the root cause of the identified performance degradation, Analyze and evaluate the interworking of the network elements, units, platforms etc. to find the root cause for the service degradation.
B) Report creation, KPI's and Measurements analysis, Identification of the network element that caused the degradation & Fault Resolution.
C) Analyze and evaluate the performances of the identified network area to then identify the alarms associated to the performance degradation, Associate each of the identified alarms with the single measurement that caused the service degradation and forward that information to the FM team.
D) Analyze and evaluate the performance of the identified network elements, units, platforms etc to find the root cause of the identified performance degradation, Remote resolution of hardware in the networks.

5. Under what circumstance could Technical support be provided by Care Engineers?

A) Where the customer contract included care ESS or onsite support services.
B) For any fault that cannot be resolved by Technical Support.
C) In all fault cases concerning 3rd party hardware issues.
D) In all circumstances where Care are co-located within the same location as Technical support.

Solutions: