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Salesforce Slack-Admn-201 : Salesforce Certified Slack Administrator
Exam Code: Slack-Admn-201
Exam Name: Salesforce Certified Slack Administrator
Updated: Sep 25, 2026
Q & A: 212 Questions and Answers
Slack-Admn-201 Free Demo download
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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Enabling Slack Success | 15% | - Create help channels for user support - Drive organizational collaboration and productivity - Use analytics and reporting to measure engagement - Promote best practices and user adoption |
| Topic 2: Channel & User Group Administration | 28% | - Manage default channels and required channels - Manage user groups and channel permissions - Convert public channels to private channels - Configure channel management policies - Implement channel naming conventions and best practices |
| Topic 3: Security | 15% | - Monitor and audit workspace activity - Configure security policies and compliance settings - Configure domain and IP restrictions - Enable multi-factor authentication (MFA) - Manage DLP (Data Loss Prevention) and retention policies |
| Topic 4: User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Configure user provisioning and deprovisioning - Configure single sign-on (SSO) and identity management - Manage user roles and admin roles |
| Topic 5: Fundamentals | 9% | - Differentiate between Slack plans and features - Navigate the Slack Admin console - Understand Slack roles and responsibilities |
| Topic 6: App Administration | 10% | - Manage integrations and workflows - Manage app approvals and app directory - Configure app permissions and settings - Understand Slack Connect for inter-organization collaboration |
| Topic 7: Workspace Administration | 9% | - Configure workspace-level and org-level policies - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations |
Salesforce Certified Slack Administrator Sample Questions:
Question #1
You're an Org Owner at a 10,000-person company that uses Slack across the organization.
In a recent feedback survey, employees have expressed frustrations about silos, lack of transparency, and difficulty locating information.
IT leadership asks you to provide metrics that can be tracked over the course of the next year to measure progress toward increasing transparency.
What type of data would you recommend the team track?
(Select the best answer.)
- A. Percentage of message engagement in org-wide announcements channels in the last six months
- B. Number of multi-workspace channels across the organization
- C. Percentage of messages viewed in public channels vs. in private channels and direct messages (DMs)
- D. Number of weekly active members (i.e., active in the last 7 days)
Correct Answer: C 🗳️
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Question #2
What is a way to determine if an external person outside of your organization also uses Slack?
- A. Ask your Workspace Primary Owner if they can confirm if the person uses Slack.
- B. Invite them to a Slack Connect channel first to verify whether or not they use Slack.
- C. Search for the person's email in the "People" section of your sidebar.
- D. Search for the person's email in the "Slack Connect" section of your sidebar.
Correct Answer: D 🗳️
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Question #3
You're a Workspace Owner on a Slack Business+ plan.
Your organization plans to expand Slack usage to the entire company of 4,000 people, and your security team wants workspace access restricted to company email addresses.
What is the most secure option for onboarding all 4,000 users into Slack?
(Select the best answer.)
- A. Enable admins to invite their departments into the workspace so that new members are automatically added to the correct channels.
- B. Enable email signup so that those with an approved company email address can join by clicking your workspace's sign-up link or entering their email on the sign in page.
- C. Turn on Just-In-Time (JIT) provisioning and distribute an invite link that will allow those with the link to join the workspace.
- D. Integrate with a SAML-based identity provider (IdP) and SCIM API connector so that you can pre- provision members to the workspace.
Correct Answer: D 🗳️
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Question #4
You're a Slack Workspace Owner responsible for setting up an app-approval process.
In order to set up this process, which two actions are recommended?
(Select the TWO best answers.)
- A. Send all app approval requests to app managers in a Slackbot message.
- B. Instruct app requestors to post a business justification in #help-admins when requesting apps.
- C. Send all notifications to a specific channel that includes all app managers for app approval.
- D. Turn on app approval so members can only install apps that have been pre-approved.
- E. Restrict apps that aren't already used by your organization.
Correct Answer: C,D 🗳️
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Question #5
Incident managers at your organization use ServiceNow for incident response.
What is the benefit of integrating Slack with an app like ServiceNow?
- A. Integrating an app means you never have to log in to the app natively.
- B. Integrating an app allows third parties to access your Slack data and recommend similar apps to you in the future.
- C. Integrating an app gives you a unified view into what's happening in the app natively, without ever having to leave Slack.
- D. Integrating an app allows you to bypass security settings since they're not applicable in Slack.
Correct Answer: C 🗳️
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