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Avaya 3000.2 Exam Syllabus Topics:

Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:

1. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?

A) The CCR Agent is not logged into the phone.
B) The CCR Agent is not an CCR administrator.
C) All of the CCR licenses are being used.
D) CCR Agent is checked on the user's telephony tab.
E) The CCR agent is in After Call Work (ACW).

2. After adding a dual PRI card into an existing IP Office 500 and rebooting, the SIP lines have disappeared from the configuration. What caused this happen?

A) The dual PRI Card was installed into slot one of the IP Office 500. Slot one is reserved for single PRI cards.
B) The "SIP Trunks Enable" tab on LAN 2, the VoIP Tab was unchecked.
C) The SIP lines had the SIP URI tab deleted.
D) The SIP lines had a Line ID of 15.
E) The new PRI channels took all existing SIP Trunk Licenses.

3. What does it mean when the system status light on an IP Office expansion (e.g. ATM16, DS/DT30) module is flashing green?

A) No lines/stations are in use on the module.
B) A line/station is in use on the module.
C) The .bin files are not loaded into the module.
D) There is no communication with the IP Office.

4. Which two hunt groups support Forward Hunt Group Calls? (Choose two.)

A) Rotary
B) Collective Call Waiting
C) Longest Waiting
D) Collective
E) Sequential

5. A customer would like to use the Microsoft SAM Text to Speech (TTS) engine in VoiceMail Pro to allow callers to listen to order information using a "Speak Text" action in VoiceMail Pro Call Flow. Which license is required?

A) Voicemail Pro VB Script License
B) IP Office Ultimate Edition
C) IP Office Essential Edition
D) IP Office Preferred Edition
E) VM Pro ScanSoft TTS

Solutions: