[Feb-2024] Loyalty Management Salesforce-Loyalty-Management Exam Practice Dumps
2024 Salesforce-Loyalty-Management Premium Files Test pdf - Free Dumps Collection
NEW QUESTION # 30
Northern Trail Outfitters wants to show member information in its member portal hosted outside of Salesforce.
What is a prerequisite for using Loyalty APIs to fetch the member information?
- A. Create customer integration code
- B. Create custom objects in Loyalty
- C. Create a Connected App in Platform
- D. Create Data Processing jobs
Answer: A
NEW QUESTION # 31
In order to view the information pertaining to a member's recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A. Incorporate the 'View Member Profile' component on the Contact record
- B. Incorporate the 'Member Summary Embedded Dashboard' on the Contact record
- C. Incorporate the Member Service Manager Home Dashboard on the Contact record
- D. Incorporate the 'Transaction Journals' related list on the Contact record
Answer: A,B
NEW QUESTION # 32
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A. Enter the program partner name > Associate to an account> Set program partner type to 'Both' (Accrual and Redemption)
- B. Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to
'Both' (Accrual and Redemption) - C. Chose relevant account name to Associate to the program > Set program partner type to 'Both' (Accrual and Redemption)
- D. Enter the partner contact name > Associate to a partner Contact Name > Set program type to 'Both' (Accrual and Redemption)
Answer: A
NEW QUESTION # 33
Which two features below are supported in the reference integration between Loyalty and Commerce Cloud?
- A. Loyalty membership merge
- B. Loyalty member profile
- C. Resetting tier points
- D. Loyalty member enrollment
Answer: B,D
NEW QUESTION # 34
Universal Container sells sports shoes through on eCommerce system. The Loyalty Program Members earn points in real-time with every purchase made.
How can this be built into Salesforce?
- A. Download an app from the AppExchange to connect Salesforce and the external system.
- B. Create with the external system to create Transaction Journals.
- C. Create customer web service with Order Object
- D. Create an schedule process to call the external system.
Answer: B
NEW QUESTION # 35
A Customer Support Manager noticed that the customers support team's performance decreased since the company rolled out the Loyalty Program. The customer Support Agents complain that finding information about the Loyalty Program Member takes a lot of the time.
What is the standard solution to display the information regarding the Loyalty?
Program Member on the case detail page?
- A. Create formula fields on Case Object
- B. Create a Screen Flow
- C. Develop a custom component
- D. Embed Loyalty Member Profile Cards
Answer: D
NEW QUESTION # 36
Cloud kicks wants to identify specific tier members to be used for a journey within Marketing Cloud. The company wants to encourage Loyalty Tier B customers to become Loyalty Tier A customers.
What objects must be synchronized into Marketing Cloud to achieve the segmentation for this audience.
- A. Contact, Member Rewards Tier, and Loyalty Member Tier and Campaign
- B. Voucher Definition, products, and Loyalty Member Tier
- C. Contact, Account, and Opportunity
- D. Contact Loyalty Program Member, and Loyalty Member Tier
Answer: D
NEW QUESTION # 37
An administrator need to analyze the performance of the Loyalty Program.
What Loyalty Analyze permission does a System Administrator need to set up a customized?
- A. CRM Analytics User
- B. CLAAnalytics base admin
- C. Data pipeline user
- D. Loyalty Analytics User
Answer: B
NEW QUESTION # 38
The VP of Loyalty at Northern Trail outfitters (NTO) Retailers has decided to implement a Loyalty program to increase customer spending and improve customer lifetime value.
Which two features should be configured in Salesforce Loyalty Management?
- A. Loyalty product Pricing
- B. Loyalty Tiers
- C. Member Rewards and Benefits
- D. Loyalty Segments
Answer: B,C
NEW QUESTION # 39
Universal container launched a Loyalty Program. The salesforce Administrator to..... to create a private portal for the Loyalty Program.
What is the last step the Salesforce Administrator must complete?
- A. Activate the Experience Cloud site
- B. Create the Experience Cloud site
- C. Add the relevant Experience Cloud components to the pages
- D. Associate the Loyalty Program with the site
Answer: A
NEW QUESTION # 40
When setting up a Loyalty Program what is one of the ways a company can measure member engagement with the Loyalty Program?
- A. Qualifying Currency
- B. Analytics Studio
- C. Benefits types
- D. Transaction Journals
Answer: A
NEW QUESTION # 41
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes hot to grant proper access on the user detail page?
- A. Assign user access to the analytics for Loyalty role.
- B. Assign the user the analytics profile for analytics for Loyalty.
- C. Assign access by checking CRM analytics plus user
- D. Assign user access to permission sets for analytics for Loyalty.
Answer: B,D
NEW QUESTION # 42
Northern trail Outfitters (NTO) wants to offer 10% discount on top of the annual summer sale for its Loyalty program customers.
Which two steps must a Consultant take in Loyalty Management to set up this promotion?
- A. Create within the Loyalty Experiences tab a new promotion for the Summer Sales campaign where the Loyalty Promotion Type is Standard and the Fulfillment Action is Issue Voucher.
- B. Create within the Loyalty Experience tab a new voucher tab a new voucher definition where the Type Is Discount Percentage and the Expiration Type is fixed Date.
- C. Create within the Loyalty Experiences tab a new voucher definition for the summer sales campaign where the Type is Product or Service and the expiration Type is fixed Date.
- D. Create within the Loyalty Experiences tab a new Benefit Type for the Summer sale campaign where the Benefit Type Name is standard and the Category type is Issue Voucher.
Answer: C
NEW QUESTION # 43
A company has recently rolled out a Loyalty Program with three tiers. The company decided to offer personalized benefits based on customer behavior.
How will the personalized benefits be display for each Loyalty Program member?
- A. On the Loyalty Member Tier Benefit Related List, linked to Loyalty Program Member
- B. On the Transaction Journal Related List, Linked to Loyalty Program Member
- C. On the Member Benefit Related List, linked to Loyalty Program Member
- D. On the Voucher Related List, linked to Loyalty Program member
Answer: A
NEW QUESTION # 44
A total group wants to implement a Loyalty program that gives its members points based on the numbers of nights per stay each time members visit one of its hotels.
Once a customer reaches 1000 points, members can redeem points with any hotel within the hotel group. The points can be converted to cover the cost of one night's stay on the next visit. The hotel group hopes this incentive will encourage its members to book more frequently, increasing revenue.
Which type of currency should a Loyalty Consultant use to set up the Loyalty program to accomplish the hotel group's goals?
- A. Non-Qualifying and Qualifying Points
- B. Tier Qualifying Points
- C. Non-Qualifying Points
- D. Qualifying Points
Answer: C
NEW QUESTION # 45
A customer from an airline Loyalty program purchases a ticket, which will accrue qualifying and non-qualifying points according to the Loyalty rules.
Which two automations can be used to set up transactions and points accrual?
- A. Schedule-Triggered Flow
- B. Screen Flow
- C. Autolaunched Flow (No Trigger)
- D. Evaluation Flow
Answer: A,D
NEW QUESTION # 46
Which Loyalty Management Key Component should be used to quickly aggregate a high volume of data across many Loyalty Management objects?
- A. Data Processing Engine
- B. Quick Actions
- C. Batch Management
- D. Decision Table
Answer: A
NEW QUESTION # 47
An airline's Loyalty program offers several ways to accrue points, including:
* Enrollment Bonus
* Member Referral
* Flight Purchase
* Additional information on the member profile.
The Salesforce Administrator must classify the different accrual transaction journals.
What should the administrator configure to meet these requirements?
- A. Create a Journal Type for each case.
- B. Create a Journal Subtype for each case.
- C. Create a custom field on transaction journal object
- D. Create a custom field on Loyalty Ledger object
Answer: B
NEW QUESTION # 48
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher's disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher's requirements?
- A. Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- B. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- C. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: UnChecked
- D. Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
Answer: D
NEW QUESTION # 49
A Loyalty Management Consultant recently created a new analytics app, but users cannot access the app.
Which two statement correctly describes how to grant proper access on the user details page
- A. Assign user access to the analytics for Loyalty role.
- B. Assign access by checking CRM Analytics plus user
- C. Assign the user the analytics profile for analytics for Loyalty.
- D. Assign user access to permission sets for analytics for Loyalty.
Answer: D
NEW QUESTION # 50
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