[Full-Version] 2023 Updated Cisco Study Guide 500-442 Dumps Questions
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NEW QUESTION # 26
Which tool can be used to verify the configuration of Basic Call settings?
- A. Router Log Viewer
- B. ICM Script Editor
- C. Call Tracer
- D. Deleted Objects tool
Answer: C
NEW QUESTION # 27
Which server holds the .wav files on a UCCE environment?
- A. CVP reporting server
- B. ICM Router
- C. Media Server
- D. VXMLGW
Answer: C
NEW QUESTION # 28
Which two servers can be accessed from the Web Administration tool? (Choose two.)
- A. CVP
- B. Rogger
- C. PG
- D. Finesse
- E. DCCMP
Answer: A,C
NEW QUESTION # 29
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)
- A. DPCCE 4K
- B. DPCCE 12K
- C. PCCE Admin Mode
- D. PCCE Lab Mode
- E. PCCE 2K
Answer: C,D
NEW QUESTION # 30
What are two default CCB VXML applications that could be modified? (Choose two.)
- A. BillingQueue
- B. Callback Engine
- C. CallbackEntry
- D. CallbackQueue
- E. cvp_ccb-vxml.tcl
Answer: C,E
NEW QUESTION # 31
What value is used for Variable REQUERY_NO ANSWER?
- A. 0
- B. 1
- C. 2
- D. 3
Answer: A
NEW QUESTION # 32
What is the suggested mechanism to offer coaching to agents by supervisors?
- A. TeamMessage
- B. Desktop chat
- C. Whisper coaching
- D. Email
Answer: B
NEW QUESTION # 33
Which two CCE configuration objects can be configured from the Web Administration tool? (Choose two.)
- A. Deleted Objects
- B. Agents
- C. Dialed Numbers
- D. Administrative Scripts
- E. Routing Scripts
Answer: C,E
NEW QUESTION # 34
Which two components must be configured for CCE to begin routing the contact and start processing the call? (Choose two.)
- A. Media routing domain
- B. Skill Targets
- C. Network VRU
- D. ICM script
- E. Call type
Answer: D,E
NEW QUESTION # 35
In Finesse, how are different gadgets enabled for specific team members?
- A. Ask an administrator to configure the team with a custom layout.
- B. Ask the agent to add the gadget to his desktop after launching Finesse.
- C. Ask the supervisor to add the gadget to the agents desktop.
- D. Only the same type and configuration of gadgets are supported for all users.
Answer: B
NEW QUESTION # 36
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment? (Choose two.)
- A. configure Skill groups and Skill targets
- B. configure the Administrators
- C. configure Agent Desk Settings
- D. configure Agent Route Groups
- E. configure Route teams and Skill targets
Answer: A,D
NEW QUESTION # 37
What are two parts of a Single Sign-on message flow? {Choose two.)
- A. IdS detects the user has a valid access token
- B. IdS provides a login page for authenticating the user
- C. Browser issues PUT of the Finesse desktop with an access token
- D. IdS detects the user has an invalid access token
- E. IdP provides a login page for authenticating the user
Answer: B,E
NEW QUESTION # 38
What are two tools an Agent Desktop Admin Role can access? (Choose two.)
- A. Workflow
- B. Reason Code
- C. Config Manager Tools
- D. Call Trace
- E. Script Editor
Answer: B,D
NEW QUESTION # 39
What are two types of reports Cisco Unified Intelligence Center will provide? (Choose two.)
- A. Real-time Report
- B. Call Routing Reports
- C. TCP/IP disconnect reports
- D. Historical Report
- E. Administration Audit Report
Answer: D,E
NEW QUESTION # 40
Which two steps are required to configure RONAfor CCE? (Choose two.)
- A. Auto-answer
- B. Survivability
- C. Scripting logic
- D. Skill target configuration
- E. CCE Web Admin
Answer: D,E
NEW QUESTION # 41
Which microapp is used to gather information from the caller?
- A. Get Digits microapp
- B. Play Digit microapp
- C. Get Speech microapp
- D. Play Media microapp
Answer: A
NEW QUESTION # 42
What does Precision Routing use to determine if an agent is part of its pool?
- A. Attributes
- B. Expressions
- C. Teams
- D. Skills
Answer: C
NEW QUESTION # 43
How can the Extension Mobility feature be described?
- A. The Cisco Unified CM feature that allows Agents to temporarily access their Cisco Unified IP Phone configuration, such as line appearances, services, and speed dials, from other Unified IP Phones.
- B. As part of the configuration, both device profiles and phones need to be added to the pg user account.
- C. As part of the configuration, the Device profile needs to be created in CCE and associate each Device Profile with the appropriate Agent.
- D. The Extension Mobility Cross Cluster works on phones that are located in the same Unified CM cluster.
Answer: A
Explanation:
Explanation
https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/admin/10_5_2/ccmfeat/CUCM_BK_C3A84B33_0
NEW QUESTION # 44
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)
- A. Configure Business Hours under Organizational Setup > Departments under CCE Admin
- B. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.
- C. Configure Business Hours under Organizational Setup > Business hours under CCE Admin
- D. Configure set variable in ICM script editor
- E. Configure an IF node in ICM script editor
Answer: B,C
NEW QUESTION # 45
Apart from CVP Call Studio, what are two other components that have a role in the VXML application's functioning? (Choose two.)
- A. Voice Browser
- B. Media Server
- C. Unified Communications Manager
- D. Finesse Server
- E. VRU PG
Answer: A,C
NEW QUESTION # 46
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor. Where can this task be accomplished?
- A. CCE Admin page
- B. Active Directory
- C. Configuration Manager
- D. Domain Manager
Answer: A
NEW QUESTION # 47
What is the goal of identifying a call type?
- A. to ensure the call goes to the correct MRD
- B. to ensure the call reaches the agent in the correct queue
- C. to ensure the correct Skill Target is selected
- D. to ensure the contact is handled by the correct CCE Routing Script
Answer: C
NEW QUESTION # 48
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