Regular Free Updates CIS-HR Dumps Real Exam Questions Test Engine Dec 28, 2023
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The CIS-HR exam covers a range of topics, including HR service delivery, employee service center, HR case management, HR knowledge management, HR service portal, and HR reporting and analytics. Candidates need to have a deep understanding of these topics to pass the exam and earn the CIS-HR certification. CIS-HR exam also tests the candidate's ability to troubleshoot issues and provide solutions in a fast-paced environment.
ServiceNow is a cloud-based platform that offers a wide range of services to businesses of all sizes. Its Human Resources module is designed to help organizations manage their employee data, provide a self-service portal, and automate HR processes. To ensure that professionals can effectively implement and manage the HR module, ServiceNow offers the CIS-HR (Certified Implementation Specialist-Human Resources) certification exam.
Here are the solutions for preparing CIS-HR Certification Exam
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NEW QUESTION # 18
When does the HR Template populate information on the HR Case form?
- A. When the HR Case Type is selected.
- B. When the Assignment group is selected.
- C. When the HR service is selected on the HR Case Creation form.
- D. When the Opened for person is selected
Answer: B
NEW QUESTION # 19
In the Create Bulk Cases module, which Filter by options are available in the dropdown? (Choose four.)
- A. HR Criteria
- B. Upload File
- C. User Criteria
- D. HR Service Template
- E. HR Profiles
- F. Document Template
- G. HR Template
Answer: A,B,C,E
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/t_CreateBulkCases.html
NEW QUESTION # 20
What method needs to be invoked from MatchingRuleProcessor class?
- A. processAndGetArray
- B. processAndGelList
- C. processAndGetUsers
- D. processAndGetCandidates
Answer: D
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-customer-service-management/page/product/ customer-service-management/task/t_InvokeMatchingRuleAPI.html
NEW QUESTION # 21
After the HR Admin [sn_hr_core.admin] role has been removed from the Admin role, how may a user with only the Admin role add members to HR groups?
- A. The Admin follows the same process as with any group membership change.
- B. The Admin must elevate their role to security_admin to add members to HR groups.
- C. The Admin can no longer add members to HR groups.
- D. The Admin must impersonate an HR Admin to add members to HR groups.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/task/t_HRRemoveAdminRole.html
NEW QUESTION # 22
When gathering requirements for HR Services, it is best to begin by defining the Service then working upwards, categorizing in progressively more detail. What are the basic categories used?
- A. HR Service, Topic Category, Activity Category, Activities, COE.
- B. HR Service, Topic Detail, Topic Category, COE.
- C. HR Service, Topic Category, COE.
- D. HR Service, Topic Detail, COE.
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/hr-service-categorization.html
NEW QUESTION # 23
The customer you are implementing has purchased HR Service Delivery Enterprise which includes Enterprise Onboarding and Transitions.
Which plugin must be activated to utilize Enterprise Onboarding and Transitions?
- A. Employee Service Center [com.sn_hr_service_portal]
- B. Human Resources Scoped App: Core [com.sn_hr_core]
- C. Employee Document Management [com.sn_employee_document_management]
- D. Human Resources Scoped App: Lifecycle Events [com.sn_hr_lifecycle_events]
Answer: D
NEW QUESTION # 24
The Lifecycle Events [sn_hr_le_case] table is a direct extension of which table?
- A. HR Case [sn_hr_core_case]
- B. Task [sc_task]
- C. Talent Management [sn_hr_core_talent_management]
- D. HRIT Operations Case [sn_hr_core_case_operations]
Answer: A
NEW QUESTION # 25
What determines if a user can view a Knowledge article?
- A. Can/Cannot Read User Criteria
- B. HR Criteria
- C. ACL Rules
- D. Can/Cannot Contribute User Criteria
Answer: A
Explanation:
Explanation
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION # 26
If the HR Service does not have any Case options specified, HR Documents must be manually generated for the HR Case. In this situation, who is able to generate an HR document for the Case?
- A. Only the assigned to person
- B. Only an HR Admin
- C. Any HR professional
- D. Only an HR Manager
Answer: D
Explanation:
Explanation/Reference: https://community.servicenow.com/community?
id=community_article&sys_id=95ef3353db2b1700feb1a851ca961945
NEW QUESTION # 27
In the base ServiceNow instance, how are User Criteria used?
- A. To control what a user sees in the information and suggested reading widgets
- B. To control which users can access the HR Service Portal
- C. To control read and write access to Knowledge bases and articles
- D. To control which users can access the HR Case application
Answer: C
NEW QUESTION # 28
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
- A. Dashboards
- B. Gauges
- C. Forms
- D. Properties
- E. Lists
- F. Overviews
Answer: C,D,E
NEW QUESTION # 29
What is used to create a link on an HR Case form that accesses information outside the application?
- A. Restricted Caller Access
- B. Link Generator
- C. COE Configuration
- D. HR Service
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ concept/HRLinkGenerator.html
NEW QUESTION # 30
If an HR Service will only be used internally by HR professionals, what is the minimum configuration needed?
- A. HR Service.
- B. HR Service and HR Template.
- C. HR Service, HR Template, and Record Producer.
- D. HR Service, HR Template, Record Producer, and Lifecycle event type.
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-release-notes/page/release-notes/hr-service-delivery/ hr-service-delivery-rns.html
NEW QUESTION # 31
The HR Case [sn_hr_core_case] table is an extension of what?
- A. Case table
- B. Incident table
- C. Lifecycle Events table
- D. Task table
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ reference/components-installed-with-case-and-knowledge-management.html
NEW QUESTION # 32
How can HR Tasks be marked as optional?
- A. Set Optional to True on the HR Case form
- B. Set Optional to True on the Activity Set
- C. Set Optional to True on the HR Task Template
- D. Tasks cannot be optional
Answer: C
NEW QUESTION # 33
What determines if a user can view a Knowledge article?
- A. Can/Cannot Read User Criteria
- B. HR Criteria
- C. ACL Rules
- D. Can/Cannot Contribute User Criteria
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge- management/task/t_SelectUCArticle.html
NEW QUESTION # 34
When creating a PDF Document template, the Document revision field must be completed.
How does the system determine which documents are available to be selected for this field?
- A. You must be a member of the Owning Group for the Managed Document
- B. Your group memberships and the Document owner field on the Managed Document record
- C. All Documents are visible
- D. You must have created the Managed Document record
Answer: B
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/orlando-hr-service-delivery/page/product/human-resources/ task/PDFTemplate.html
NEW QUESTION # 35
How does ServiceNow know which HR Template to use on an HR Case?
- A. The HR Template is referenced on the HR Service record.
- B. Each COE has a specific HR Template.
- C. The HR Template is selected directly on the Catalog item.
- D. The HR Template is referenced on the record producer form.
Answer: C
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ task/configure-hr-task-template.html
NEW QUESTION # 36
When an employee completes a questionnaire on an Employee Form, on which table does the system store their answers?
- A. Metric Result [asmt_metric_result]
- B. Form [sys_ui_form]
- C. Question Answer [question_answer]
- D. HR Case [sn_hr_core_case]
Answer: A
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/newyork-hr-service-delivery/page/product/human-resources/ concept/employee-form-configuration.html
NEW QUESTION # 37
What role is required, at a minimum, to view confidential HR Profile data?
- A. LE Admin [sn_hr_le.admin]
- B. HR Manager [sn_hr_core.manager]
- C. HR Basic [sn_hr_core.basic]
- D. HR Admin [sn_hr_core.admin]
Answer: D
NEW QUESTION # 38
In the HR Guided Setup Module, the Configuration View displays which of the following for a Category?
(Choose three.)
- A. Dashboards
- B. Gauges
- C. Forms
- D. Properties
- E. Lists
- F. Overviews
Answer: C,D,E
Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/kingston-hr-service-delivery/page/product/human-resources/ reference/r_HRConfigViewPage.html
NEW QUESTION # 39
Which of the following are examples of HR application scopes? (Choose four.)
- A. Human Resources: Service Portal
- B. Human Resources: Global
- C. Human Resources: COE
- D. Human Resources: Lifecycle Events
- E. Human Resources: Knowledge
- F. Human Resources: Integrations
- G. Human Resources: Core
Answer: B,E,F,G
NEW QUESTION # 40
If the HR Administrator has only been given the HR Admin [sn_hr_core.admin] role, what additional role is necessary for them to configure all aspects of the Employee Document Management application?
- A. No additional roles are needed
- B. EF Admin [sn_hr_ef.admin] role
- C. Employee Document Management Reader[sn_hr_ef.document_reader]
- D. Employee Document Management Writer[sn_hr_ef.document_writer)
Answer: B
Explanation:
Explanation/Reference:
NEW QUESTION # 41
If a new HR Knowledge base is created, how can it be included in the Knowledge results section on the HR Case form?
- A. All Knowledge bases are searched by default
- B. Add it to the Contextual Search configuration
- C. Add it to the HR Service configuration
- D. Add it to the HR Template
Answer: C
NEW QUESTION # 42
ServiceNow has identified 3 maturity levels for an HR customer.
What are they?
- A. No automation, Self-reliance, Smart Services
- B. Managed Interactions, Self-Reliance, Smart Services
- C. Managed Interactions, Self-Help, Advanced Services
- D. Managed Interactions, Self-Reliance, Automated Services
Answer: B
Explanation:
Explanation/Reference: https://www.servicenow.es/content/dam/servicenow-assets/public/en-us/doc-type/other-document/ csc/human-resources-journey-doc.pdf
NEW QUESTION # 43
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