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Avaya 6201-1 : Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Exam Code: 6201-1
Exam Name: Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Exam
Updated: Oct 02, 2026
Q & A: 55 Questions and Answers
6201-1 Free Demo download
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Avaya 6201-1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Avaya Call Management System Fundamentals | - CMS Configuration
|
| Topic 2: Contact Center Implementation | - Deployment and Configuration
|
| Topic 3: Call Routing and Vectoring | - Routing Configuration
|
| Topic 4: Maintenance and Troubleshooting | - System Support
|
| Topic 5: Reporting and Performance Management | - Monitoring Operations
|
| Topic 6: Avaya Aura Communication Manager Fundamentals | - Platform Architecture
|
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Question #1
Which three ways can be used to verify the CMS is collecting data from the Communication Manage? (Choose three)
- A. The arrow an the CMS menu is up
- B. From the CMS menu, Maintenance: Error Log Report shows calls being transmitted
- C. From the CMS menu. Maintenance Connection Status shows a link operational.
- D. The /cms/install/logdir/admin. log shows a link is operational.
- E. The /cms/pbx/3cd<#>/spi.err shows calls being transmitted.
Correct Answer: A,C,D 🗳️
Question #2
What is the term of an extension that routes calls to specific vector?
- A. Hunt Group Number (HGN)
- B. Vector Routing Number (VRN)
- C. Vector Directory Number (VDN)
- D. Routing Directory Number (RDN)
Correct Answer: C 🗳️
Question #3
In an active Expert Agent Selection (EAS) environment, what is each hunt group known as?
- A. Skill
- B. Split
- C. Vector
- D. Agent
Correct Answer: A 🗳️
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Question #4
Which command is used to find the current CMS release?
- A. pkginfo -p cm
- B. pkginfo cms
- C. pkginfo -x cms
- D. pkginfo -r cms
Correct Answer: C 🗳️
Question #5
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
- A. by the flashing skill button on the telephone set
- B. by the telephone display (a = Originator Name to VDN)
- C. by the VDN of Origin announcement before call is delivered
- D. by the Skill whisper announcement before call: is delivered
Correct Answer: B,C 🗳️
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